Accessibility

Woodstock is committed to removing barriers that enable all members of the public to access City services and programs. We follow the regulations within the Accessibility for Ontarians with Disabilities Act (AODA) and file our accessibility compliance report every two years to tell the Ontario government that we're continuing to meet the accessibility requirements. 

Accessibility Plan

Under the Accessibility for Ontarians with Disabilities Act 2005 (AODA), municipalities are required to establish, implement, maintain and document a multi-year accessibility plan that outlines our strategy to prevent and remove barriers for persons living with disabilities in our community. We are also required to maintain an accessibility policy as part of our requirements under AODA. These plans must be made available to the public, along with the annual status report of our multi-year accessibility plan. 

2023 - 2027 Multi-year Accessibility Plan

The 2023-2027 Multi-year Accessibility Plan was approved by Woodstock City Council at the May 10th meeting.

Donna Burleigh Accessibility Achievement Award

The accessibility achievement award is given to individuals, groups, and agencies (private and public) that have made a significant achievement in reducing or eliminating barriers to persons who have a disability. In addition to receiving the award, the recipients' names and a brief description of their achievements are added to a list of award recipients. If you would like to make a nomination for the award, please complete our Donna Burleigh Accessibility Achievement Award Nomination Form. 

Requesting a Document in an Accessible Format

If you require municipal information in an accessible format or require communication supports, contact us via email, in person, by telephone, in writing or complete the Accessible Format Request Form and submit it to City Hall. Arrangements taking specific disabilities into account can be made at no additional cost.

Raising Issues

If you have an issue or concern regarding inaccessible municipal services, contact us via email, in person, by telephone, in writing, by filling out the Accessibility Feedback Form or otherwise. We will respond within 7 days of receiving your concerns.

Additional Resources

How to Make Customer Service Accessible

Ontario Accessibility Laws and Requirements for Organizations

How to Comply with the Integrated Accessibility Standards Regulation

Government of Canada's Emergency Preparedness Guide for People with Disabilities/Special Needs 

Ontario's Emergency Preparedness Guide for People with Disabilities

Canada Mortgage and Housing Corporation Increasing Home Accessibility

The Accessibility for Ontarians with Disabilities Act, and the Building Code

BIA Handbook on the Accessibility for Ontarians with Disabilities Act (AODA)

Guide to Creating Accessible Documents