Using Woodstock Transit

Transit Travel Tips 

Conventional Service operates on a fixed route and time. Passengers are required to get themselves to and from the bus stop and to be able to board and de-board unassisted. To ensure a safe and comfortable ride for all passengers, please follow the guidelines listed here. 

Boarding the Bus 

  • Please have your fare ready before boarding the bus. Drivers do not make change. 
  • For your safety, please stand away from the approaching bus until it is stopped. 
  • During busy times, please move to the back of the bus to allow room for others to board. 
  • Priority seats are to be vacated to accommodate persons with disabilities. 
  • For your safety, please hang onto the stanchions when standing or moving through the bus. 
  • The door of the bus will be closed when the driver is absent. Do not open the door or enter until the driver is present. 

Getting Off the Bus 

  • Pull the stop request cord or press the 'stop' button when the bus leaves the stop preceding the stop that you request. For safety reasons, you must give your driver ample notice to be able to stop the bus safely at the bus stop. 
  • Always exit at the back door unless you require the ramp or kneeler or if conditions are such that you cannot safely de-board the bus at the rear. 
  • Do not cross in front of the bus; wait safely on the curb until the bus leaves and you can safely view traffic before crossing the street. 

Passenger Safety & Comfort 

  • Always show common courtesy and respect to your fellow passengers, your driver and the equipment. 
  • Vaping and smoking is prohibited on the bus and at the transit terminal. 
  • Everyone on board would like a comfortable and pleasant trip. Please do not yell, play music loudly or use offensive language. Vandalism or general rowdiness will not be tolerated. 
  • Passengers that continue to be offensive, disruptive or abusive to transit staff will be banned from riding the bus for a minimum of one year. For a second offence, riders will be banned for life. 
  • Shirts and shoes must be worn while riding the bus. Passengers will not be allowed to wear roller blades while boarding/de-boarding or riding the bus.
  • No transportation of firearms, prohibited weapons, chemicals, toxic substances or flammables (including fireworks, gas cans or propane tanks).
  • Please understand that bus delays can occur during bad weather, rush hour, detours and bus breakdowns. Please plan your trips accordingly. 

Driver Assistance/Interaction 

  • If you require the kneeler or ramp, please let your driver know. 
  • Drivers are not required to assist with parcels or help with boarding and de-boarding passengers. 
  • Please respect that our drivers are trained professionals who are in their workplace when behind the wheel. 
  • Drivers are responsible for passenger, traffic and equipment safety, schedule adherence and fare collection. 
  • Please do not distract the driver by engaging in conversation with them, other than transit related questions or business. 
  • Do not obstruct the driver’s view. Please remain behind the line at the front of the bus at all times when the bus is in motion. 
  • Our buses are equipped with a visual and audible automated call-out. In the event of a failure of this system, please let your driver know your destination and they will assist. 

Service Animals are welcome on board the bus provided they adhere to the following conditions: 

  • The person declares to the driver upon boarding the bus that the animal is a service animal, and 
  • The animal can be readily identified as one that is being used for reasons relating to the person’s disability because of visual indicators such as a vest or harness worn by the animal, or 
  • The customer provides documentation from a health professional confirming that the person requires the animal for reasons relating to the disability, and 
  • The animal remains in the care and control of the owner at all times. 

Pets are welcome on board provided they are in a proper carrier and remains in the carrier for the entire bus trip. 

Note: Any animal may be asked to leave the bus if they cause a disturbance or create an unsanitary condition. 

Our 40 foot city buses can seat up to 35 passengers. Our para-transit vehicles can seat up to 16 passengers. Our conventional buses are fully accessible with wheel securements for two wheelchairs and our para-transit buses have room for four. Accessible buses are climate controlled. 

Costs for charters are calculated from the time the driver reports to the garage, until the bus is returned to the garage. To discuss your charter needs, please contact the Transit Supervisor at 519-539-3282 ext. 3130.

To register a complaint, compliment or suggestion, please call the Transit Supervisor at 519-539-2382, ext. 3130. The following information is required from the customer in order for a follow-up: 

  • Bus route. 
  • Location and direction of travel. 
  • Date and exact time of incident. 
  • Description of the driver. 
  • Your name and telephone number (required to lodge a complaint).

During times of inclement weather it is possible that we will need to slow down our transit service. When these conditions are present, the Transit Supervisor will make a decision to modify the transit schedule. Unless otherwise stated, the schedule will return to normal on the next day. During times of inclement weather, we will announce any service updates on our website, Facebook, Instagram and X accounts.

Lost and Found

Lost something on the bus? Visit our Lost and Found page to get it returned 

Learn how to take Woodstock Transit 

Travel training is available for both the conventional and Para-transit services. Please contact the Transit Supervisor at 519-539-2382 ext. 3130 or 3131 to discuss your needs. 

Contact Us

City of Woodstock

P.O. Box 1539, 500 Dundas Street
Woodstock, ON N4S 0A7
Phone: 519-539-1291

 

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