Transit Fares and Passes

Vendor location: Group passes are only available from the bus driver. You will receive a group paper pass from the driver once you've paid. Scan the QR code on the pass each time you board a bus. Only original paper group passes will be accepted. It is unlawful to reproduce this or any passes. 

Fee: $8.25

Definition: The group pass is good for one day only and is unlimited use on all Woodstock transit routes on the date specified on the pass and as outlined below. Drivers do not make change. A group must be travelling together by boarding the bus and travelling to the same destination. Maximum of five and minimum of two people travelling together.

Notes: This pass is not transferable. Transfers are not necessary when using the group pass. The pass must be submitted to the driver for inspection upon their request and can be cancelled at any time for misuse. No refunds or exchanges will be given.

Vendor location: Please fill out the Support Person Pass Application with supporting medical documentation and submit it to the Clerks Department. The application must be completed by you and your health care professional If you are approved, you will be issued a support ID card.

Fee: There is no fee for the ID card. Please note that there is a $10 fee for the replacement of a lost card.

Definition: If you require a person to support you when riding the conventional bus, you are required to pay for your trip and you will also be required to carry a support ID card issued to you by the city to allow your support person free travel. A user who has an identified medical requirement for support must apply and be approved to be issued a support ID card. One support person per ride will be allowed to accompany you free of charge. We understand that your support person may not be the same individual each trip.

Notes: When boarding the bus, you must show the driver your Support Person's pass.

Woodstock Transit is proud to honour the accomplishments and sacrifices of all Canadian Armed Forces members. Veterans who are residents of Woodstock may be eligible to ride Woodstock Transit for free when they show their valid Woodstock Transit Veteran Pass. This pass can be used on both our conventional transit and our para-transit system. 

Eligibility: To be eligible to participate in the Woodstock Transit Veteran Pass Program you must meet the following criteria:

• You must be a Veteran, as defined by Veteran Affairs Canada.  A Veteran is defined as "Any former member of the Canadian Armed Forces who successfully underwent basic training and is honourably released".  This includes Officers & Non-Commissioned Members.
• You must be permanent resident of the City of Woodstock.

Please note that this pass is only intended for Veterans and not transferable to family members.

Vendor location: Please fill out the Veterans Transit Application with the following documents:

• Proof of Woodstock residency
• Proof of service as a former member of the Canadian Armed Forces who successfully underwent basic training and is honourably released (e.g. Certificate of Service, Discharge Papers, CF1 Card, Veterans Service Card).

Applications along with required documentation can be dropped off at the Office of the City Engineer at 944 James St., or to the Clerks Department in City Hall at 500 Dundas St. or emailed to the Office of the City Engineer with the subject line: Veterans Pass Application Request. Please ensure that you submit all documentation at once or the approval process could be delayed. 

Once your application has been approved, you will be required to have your photograph taken to complete and create your Woodstock Transit Veteran Pass. Photographs are scheduled and taken at City Hall at 500 Dundas St. If you can not wait for your pass to be created after your photograph has been taken, the pass will be mailed to you.

Notes: All information will be kept confidential and will only be used for this purpose. Please allow five to ten business day to process your application. You must present your Woodstock Transit Veteran Pass to the Operator every time you board the bus to ride for free. If you require a transfer, please ask the Operator when you board. This pass can only be used by the person it is issued to. It is not transferable to any family member or friend. If you require a support person please fill out a Support Person Application and submit it to the Clerks Department.

Conditions of Use:

• Pass must be clearly displayed to the Operator upon boarding the bus.
• If a transfer is required to complete your trip, you must ask the Operator at the time of boarding.
• Pass is non-transferable and is authorized for use only by the person it is issued to, and cannot be transferred to another person or family member.
• The pass remains the property of the City of Woodstock and may be revoked at any time.
• Pass must not be reproduced or altered in any way. Improper use may result in prosecution.
• If lost, there is a $5.00 fee to obtain a replacement pass. 

Vendor location: City Hall, 500 Dundas St., the Office of the City Engineer, 944 James St. and the Woodstock Library, 445 Hunter St. Please note that passes become available for purchase in June.

Fee: $27.50

Definition: STride passes are for current and returning students only. Proof of enrollment is required at time of purchase. A valid student card, email or letter on school letterhead confirming enrollment is considered proof. STride passes are only valid for July and August. 

Notes: STRide passes are available as a reloadable option for student cards registered to a customer’s account.

When you register your card, you'll be able to manage your balance online. You can also ask your bus driver for a print out that shows when your pass will expire.

Is there a fee for registering my OneCard or re-loading online?

There is no fee to register or re-load your OneCard online. There is a service fee of $0.50 but is refunded once the payment is processed.

How long does it take for the OneCard to be updated once I re-load my card?

It often takes 24 hours for the system to update. Please make sure you purchase your passes well in advance to ensure they are active when you use it. 

How do I use my OneCard on the bus?

When you board the bus, simply tap the pass and hold it on the card validator until you see a green light. You will hear a beep if the fare has been accepted. If your pass is not valid, you will be required to pay the $2.75 cash fare to use the service.