Waste FAQ's

• Your bag was overweight. If your bag is over 20kg (44lbs) it will not be collected. You must divide your bag up into smaller, lighter bags.
• Your container or garbage bag was damaged and unacceptable for collection.
• Your garbage did not have a bag tag on it.
• You did not use your bag tag properly, either your bag tag was ripped, both ends were not visible, or you did not use enough bag tags. Remember bigger bags need more tags, and still must be under 20kg (44lbs).
• You applied your bag tag to the reusable container. It must be placed on your garbage bag.
• You put out material that is not accepted in our waste program.

We are human! If we miss your property for garbage collection, please contact the Engineering and Public Works Department by calling 519-539-2382 ext. 3104 or 3102. 

There are many reasons why your bulk items may have not gotten picked up.

• You placed the wrong items at the curb. Only large items are accepted at the curb. See the Bulk Item webpage for a list of acceptable materials.
• You placed too many items out. There is a 5 item maximum.
• You placed your items out too late, or on the wrong week. We only go through your neighbourhood once and will not back track to pick up items set out late.

Unfortunately, the City of Woodstock does not have a composting program that is offered to our residents. To help reduce how much food waste goes to landfill, consider buying a green cone digester, or back yard composter from our Engineering Office, located at 944 James St, Woodstock, ON.