Using our Transit Services

Transit Travel Tips

Conventional Service operates on a fixed route and time. Passengers are required to get themselves to and from the bus stop and to be able to board and de-board unassisted. To ensure a safe and comfortable ride for all passengers, please follow the guidelines listed here.

Boarding the Bus

• Please have your fare ready before boarding the bus. Drivers do not make change.
• For your safety, please stand away from the approaching bus until it is stopped.
• During busy times, please move to the back of the bus to allow room for others to board.
• Priority seats are to be vacated to accommodate persons with disabilities.
• For your safety, please hang onto the stanchions when standing or moving through the bus.
• The door of the bus will be closed when the driver is absent. Do not open the door or enter until the driver is present.

Getting Off the Bus

• Pull the stop request cord or press the 'stop' button when the bus leaves the stop preceding the stop that you request. For safety reasons, you must give your driver ample notice to be able to stop the bus safely at the bus stop.
• Always exit at the back door unless you require the ramp or kneeler or if conditions are such that you cannot safely de-board the bus at the rear.
• Do not cross in front of the bus; wait safely on the curb until the bus leaves and you can safely view traffic before crossing the street.

Passenger Safety & Comfort

• Always show common courtesy and respect to your fellow passengers, your driver and the equipment.
• Vaping and smoking is prohibited on the bus and at the transit terminal.
• Everyone on board would like a comfortable and pleasant trip. Please do not yell, play music loudly or use offensive language. Vandalism or general rowdiness will not be tolerated.
• Passengers that continue to be offensive, disruptive or abusive to transit staff will be banned from riding the bus for a minimum of one year. For a second offence, riders will be banned for life.
• Shirts and shoes must be worn while riding the bus. Passengers will not be allowed to wear roller blades while boarding/de-boarding or riding the bus.
• No transportation of firearms, prohibited weapons, chemicals, toxic substances or flammables (including fireworks, gas cans or propane tanks).
• Please understand that bus delays can occur during bad weather, rush hour, detours and bus break downs. Please plan your trips accordingly.

Driver Assistance/Interaction

• If you require the kneeler or ramp, please let your driver know.
• Drivers are not required to assist with parcels or help with boarding and de-boarding passengers.
• Please respect that our drivers are trained professionals who are in their workplace when behind the wheel.
• Drivers are responsible for passenger, traffic and equipment safety, schedule adherence and fare collection.
• Please do not distract the driver by engaging in conversation with them, other than transit related questions or business.
• Do not obstruct the driver’s view. Please remain behind the line at the front of the bus at all times when the bus is in motion.
• Our buses are equipped with a visual and audible automated call-out. In the event of a failure of this system, please let your driver know your destination and they will assist.

Lost & Found

Woodstock Transit is not responsible for items lost on its vehicles or property. Please contact 519-539-2382, extension 3131 to report a lost item. Every effort will be made to return the item to its rightful owner. Most items can be picked up by appointment only at the City Engineering Office, items are not stored at that location. Lost items will only be retained for 30 days. It is advisable to register your Transit OneCARD, so that we can return it to you if lost. We cannot replace lost/stolen cards if they are not registered. 

Learn how to take Woodstock Transit

Travel training is available for both the conventional and Para-transit services. Please contact the Transit Supervisor at 519-539-2382 ext. 3130 or 3131 to discuss your needs.