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Transit News, Info & Questions

NEWS AND SPECIAL EVENTS

 STRide Student Passes 
 

Great news! STRide Student Passes will be available for purchase starting June 20th from three City locations and will be available for purchase online for customers with registered Student passes.

A STRide pass is a great option for students wishing to take transit this summer! At a cost of $25(!!) and valid from July 1st to August 31st for UNLIMITED RIDES.

A STRide pass is an inexpensive way for students to get around the city!

Purchase locations:

  • City Hall (500 Dundas Street) - 8:30 a.m. – 4:30 p.m., Mon. - Fri.
  • Engineering Building (944 James Street) - 8:30 a.m. – 4:30 p.m., Mon. - Fri.
  • Woodstock Public Library (445 Hunter Street) - 10:00 a.m. – 8:30 p.m., Mon. -Thu., and 10:00 a.m. – 5:00 p.m., Fri. - Sat.

Any questions? Please feel free to call us at (519) 539-2382 x3131, email us or visit us at https://www.cityofwoodstock.ca/en/residential-services/fares.aspx

 Transit Fare Increases Coming This Fall
 

Transit Fare Increases Coming This Fall

Transit Fare Changes
TYPE OF FARECURRENT FARE (Since 2016)FARE EFFECTIVE SEPT. 6, 2022
Cash Fare $2.50 $2.75
Han-D-Ride (12 rides) $25.00 $27.50
Adult Monthly Pass $60.00 $66.00
Senior Monthly Pass $48.00 $53.00
Student Monthly Pass $48.00 $53.00
STride Pass (July & August) $25.00 $27.50 (summer 2023)
Group Day Pass $7.50 $8.25
New Bus Stops
 

As you may have noticed, there have been some “test” stops added to our routes since the introduction of our new route system in August last year. This is the first step in determining if a permanent stop makes sense in these locations.

Below is a list of those test stops by route:

#1 – Northeast: Springbank Avenue. at Hiawatha Road

#2 - Dundas East: George St. at Kent St. – Starting Monday, March 21st

#4 – Northwest: Lakeview Road at Oxford Road 17

#5 – Southeast: Pattullo Avenue at Greenly Line

#6 – Southwest: Dundas Street5 at Winniette Sreet

#7 – South Central: Athlone Avenue at Finkle Street

If you have any questions or comments about these new stops, please contact Woodstock Transit by phone at (519) 539-2382 x3131 or by email

 


 F.A.Q's.

What is a OneCARD?
The OneCARD is an RFID enabled card that you can add transit passes on through a dedicated payment website and the transit system in Woodstock. All forms of passes are available for purchase on this website. The OneCARD can also be used to access your account at the Southside Aquatics Centre through the barcode. Please see Aquatics staff to sync your account to your new OneCARD.
Where may I purchase a OneCARD?
OneCARD passes are available at various retailers. Please refer to the City's website to view current authorized Woodstock Transit agents, as retail agents may change from time to time.
How do I register my OneCARD?
Follow the link to our Woodstock Transit Homepage at www.woodstocktransit.ca and click on the link for the OneCARD portal.  The OneCard ID is located on the  back of the card and you must use capital letters. The Barcode is on the front of your card.
Why should I register my OneCARD?
If your card is reported lost/stolen through your account, it will automatically deactivate any passes remaining on the card. For a $5.00 fee, the balance will be transferred to your new card.  It is also a convenient way for you to reload your passes online.
What if I do not have access to a computer or do not want to use a credit card online to re-load my card?
The website is a secure payment website. We understand that some people may not wish to re-load the card online. You may also go to the City Engineers Office, City Hall, Southside Aquatics Centre or Woodstock Public Library to have a customer service representative assist you in re-loading passes or rides.
How many passes may I purchase in advance? 
The OneCARD can have up to three fare options and you can purchase monthly passes and rides in advance.
How will I know when my OneCARD balance is low or expiring?
When you register and sign up, you can manage your balance online or you can ask the driver for a print out that shows when your pass will expire. 
I have lost my OneCARD.  What can I do?

If your card is registered, you may report the card lost/stolen through your account. 

There is a $5.00 fee to purchase the replacement card.  This will be charged to your payment card through your account.

The City of Woodstock is not responsible for misplaced, lost or stolen cards, or if they have been tampered or altered in any way. If you have not registered your card, you will be required to purchase a new OneCARD.

What if I forget my password?
You can reset your password on your account through the Woodstock Transit website.
How do I update my account information?
Information can be updated at any time that you are in your online account. 
What browser is needed? 
The latest version of Internet Explorer or Google Chrome.  However, Google Chrome is recommended. 
Is there a fee for registering my OneCARD or re-loading online? 
No. There is no fee to register or re-load on the website.  The website is a convenient way for customers to be able to re-load passes in advance to always have your fare ready when you need it. There is a fifty cent service fee that is applied, but is refunded once the payment is processed.
When do I start using my OneCARD? 

Remember that with the OneCARD, your monthly pass begins on the first day that you use it and will expire one month later. For example, if you use your card for the first time on September 18th, your monthly pass is valid until the end of service on October 17th. 

How long does it take for the OneCARD to be updated once I re-load my card?

It takes 24 hours for the system to update. Therefore, please make sure you purchase your passes in advance to ensure they are active when you use it.

The system will use the current fare until its exhausted, i.e.: a monthly pass will not start until the old monthly pass has expired, allowing you to preload more than one month at a time. 

How do I use my OneCARD on the bus?

When you board the bus, simply tap the pass and hold it on the card validator until you see a green light.  You will hear a beep if the fare has been accepted.

If your pass is not valid, you will be required to pay the $2.50 cash fare if you wish to ride the bus. 

How do I pay for a companion and get a transfer? 
Let the driver know that you wish to pay for a companion, and the driver will assist.
What is an Inclement Weather Alert?
Summary:  Schedule adherence is difficult to maintain under normal weather and traffic conditions, let alone when inclement weather strikes. The mindset is to create a policy that when necessary allows Woodstock Transit operators the ability to navigate their routes safely and respects customer service.

 

Purpose:  To maintain safe, reliable fixed route transit service for the customers of Woodstock Transit and to keep our employees safe during periods of inclement weather, which can produce hazardous road conditions. Slowing the service down will improve safety for all and provide all needed connections within the Woodstock Transit multi-route network, resulting in customer satisfaction and lower risk of accidents.

 

Scope:  When these conditions are present, the Transit Supervisor or designate will make a decision directing all buses to begin operating their trips on a 45 minute schedule instead of 30 minutes, in essence the modified schedules will always begin at 15 or 45 past the hour. The Transit Supervisor or designate will ensure that all operators are advised and instructed to slow down, take extra precaution and use the extra time to complete their trips. The Transit Supervisor or designate will be responsible to ensure best efforts are made to cascade this Inclement Weather Alert to the city website/twitter or any other means that reaches our customers.

 

Procedures:  Upon direction from the Transit Supervisor or designate, this modified schedule will always end on the hour or half hour unless inclement conditions persist until the end of service. Next day will always return to normal schedules. He/she will also be responsible to lift the Weather Alert from the website/twitter when the decision to return to regular schedules is made.

 

 

TRANSIT TRAVEL TIPS

Woodstock Transit has been providing public transportation to residents since 1962 and between Conventional and Specialized Transit we now have a fleet of 15 buses to serve the City with more than 33 employees.

The Transit Terminal is located at 623 Dundas St and is currently the connecting hub for all seven routes.

Go Green has become our stylish trademark as this represents an environmentally friendly means of travel.

Promoting and encouraging public transportation is what we are all about. Our friendly staff and professional drivers are trained with the highest standards to ensure your bus rides are reliable and safe. As the City continues to grow we are actively working behind the scenes to develop expansion plans that will match or exceed the transit demands of the future

Helpful Tips

Conventional Service operates on a fixed route and time. Passengers are required to get themselves to and from the bus stop and to be able to board and de-board unassisted. To ensure a safe and comfortable ride for all passengers, please follow the guidelines listed here.

Boarding the Bus 
  • Please have your fare ready before boarding the bus. Drivers do not make change.
  • If you do not have fare, you will be asked to leave the bus.
  • For your safety, please stand well back from the approaching bus until it is stopped.
  • During busy times, please move to the back of the bus to allow room for others to board.
  • Priority seats are to be vacated to accommodate persons with disabilities.
  • For your safety, please hang onto the stanchions when standing or moving through the bus, as the bus may be moving.
  • The door of the bus will be closed when the driver is absent. Do not open the door or enter until the driver is present
Getting Off the Bus
  • Pull the stop request cord or press the button when the bus leaves the stop preceding the stop that you request. For safety reason, you must give your driver ample notice to be able to stop the bus safely at the bus stop.
  • Always exit at the back door unless you require the ramp or kneeler or if conditions are such that you cannot safely de-board the bus at the rear.
  • Do not cross in front of the bus; wait safely on the curb until the bus leaves and you can safely view traffic before crossing the street.
 Passenger Safety & Comfort 
  •  Always show common courtesy and respect to your fellow passengers, your driver and the equipment.
  • Everyone on board would like a comfortable and pleasant trip. Please do not yell, play music loudly or use offensive language. Vandalism or general rowdiness will not be tolerated. You could be asked to leave the bus if you do not comply.
  • Passengers that continue to be offensive, disruptive or abusive to transit staff will be banned from riding the bus for a minimum of one year. For a second offense, riders will be banned for life.
  • Shirts and shoes must be worn while riding the bus. Passengers will not be allowed to wear roller blades while boarding/de-boarding or riding the bus.
  • No transportation of firearms, prohibited weapons, chemicals, toxic substances or flammables (including fireworks, gas cans or propane tanks).
  • Please understand that bus delays can occur during bad weather, rush hour, detours and bus break downs. Please plan your trips accordingly.
 Driver Assistance/Interaction
  • If you require the kneeler or ramp, please let your driver know.
  • Drivers are not required to assist with parcels or help with boarding and de-boarding passengers.
  • Please respect that our drivers are trained professionals who are in their workplace when behind the wheel.
  • Drivers are responsible for passenger, traffic and equipment safety, schedule adherence and fare collection.
  • Please do not distract the driver by engaging in conversation with them, other than transit related questions or business.
  • Do not obstruct the driver’s view. Please remain behind the line at the front of the bus at all times when the bus is in motion.
  • Our buses are equipped with a visual and audible automated call-out. In the event of a failure of this system, please let your driver know your destination and they will assist.
 Animals
  • A service dog is allowed on board, under the following circumstances:
    • a dog halter is in use
    • a vest is worn with a sign that indicates “working service dog”
  • Passengers are permitted to board a bus with a small pet, provided the pet is secured in a proper pet carrier. The pet must remain in the pet carrier for the duration of the bus ride.
  • There is no charge for a pet.
Lost & Found 
  • Woodstock Transit is not responsible for items lost on its vehicles or property. Please contact 519-539-2382, extensions 3130, 3131 or 3132 (after-hours) to report a lost item. Every effort will be made to return the item to its rightful owner.
  • Lost items will only be retained for 30 days.
  • It is advisable to register your Transit ONECARD, so that we can return it to you if lost. We cannot replace lost/stolen cards if they are not registered
Charters
  • Our 40 foot city buses can seat up to 35 passengers; the para-transit vehicles can seat up to 16 passengers.
  • The buses are fully accessible with wheel securements for two wheelchairs (conventional) and four wheelchairs (para‑transit). In order to accommodate a wheelchair, it will require the use of two seats. Accessible buses are climate controlled.
  • Costs for charters are calculated from the time the driver reports to the garage, until the bus is returned to the garage.
  • To discuss your charter needs, please contact the Transit Supervisor for a quote at 519‑539‑2382, extension 3130.
Customer Feedback 
  • To register a complaint, compliment or suggestion, please call the Transit Supervisor at 519-539-2382, extension 3130.
  • The following information is required from the customer in order for a follow-up:
    • Bus route.
    • Location and direction of travel.
    • Date and exact time of incident.
    • Description of the driver.
    • Your name and telephone number (required to lodge a complaint). 

 

LOST & FOUND ITEMS

If you believe you have left an item on one of our buses, please contact the Transit Department at 519-539-2382 ext. 3131 or 3130, and best efforts will be made to recover your items.  Please give the drivers any items you feel have been left behind by other riders.

If you have lost your REGISTERED OneCARD, follow the link provided. 

The City of Woodstock does not give refunds for any lost, stolen or confiscated transit passes. Be sure to register your card online. By registering your card, your card information can be transferred to a new card for $5.00. If your card is not registered, your information/rides are lost and you will be responsible for replacing these at your cost.

 

T:GO TRANSIT

T:GO Transit is a community transportation service providing an alternative, low cost means of transportation within Tillsonburg and surrounding areas.  The provision of Transit Services is provided on a contractual basis, in partnership with the Town of Tillsonburg. 

T:GO offers 1 fully accessible, service animal friendly, air conditioned & heated, 9 passenger seated bus with a capacity of 12.  For more information on this service follow the link to the Town of Tillsonburg's website.

Contact Us

© 2017 City of Woodstock P.O. Box 1539, 500 Dundas Street, Woodstock, ON N4S 0A7

 

Phone: 519-539-1291
Email: General Information

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