Transit E-Fare FAQ

Transit e-Fare frequently asked questions

What is a OneCARD?
The OneCARD is an RFID enabled card that you can add transit passes on through a dedicated payment website and the transit system in Woodstock.  All forms of passes are available for purchase on this website.  The OneCARD can also be used to access your account at the Southside Aquatics Centre through the barcode. Please see Aquatics staff to sync your account to your new OneCARD.
When does the OneCARD system start and will there still be a paper pass option?
Transit launched its OneCARD bus passes in October 2017.  Previously purchased Group passes and HanDRides will be honoured until March 1, 2018.  After December 1, 2017, if you still have a HanDRide pass, please go to a City facility to obtain a new OneCARD pass for the remaining rides.  Group passes can be traded in on board the bus.  Just give the driver your pre-purchased group pass when you board and the driver will issue you a printed version.
Where may I purchase a OneCARD?
OneCARD passes are available at various retailers.  Please refer to the City's website to view current authorized Woodstock Transit agents, as retail agents may change from time to time.
How do I register my OneCARD?
Follow the link to our Woodstock Transit Homepage at and click on the link for the OneCARD portal.
Why should I register my OneCARD?
If you lose your oneCARD, it will be easier for us to get it back to you if we find it.  Also, we can de-activate your lost card and move the balance of fare products over to a new card.  There is a replacement card fee of $5.00 when you pick up your new oneCARD.  Replacement cards are only available from the Transit Department at 944 James Street.  Please contact the Transit Department to have your card deactivated and the balance transfered.
What if I do not have access to a computer or do not want to use a credit card online to re-load my card?
The website is a secure payment website.  We understand that some people may not wish your re-load the card online.  You may also go to the City Engineers Office, City Hall, Southside Aquatics Centre or Woodstock Public Library to have a customer service representative assist you in re-loading passes or rides.
How many passes may I purchase in advance? 
The OneCARD can have up to three fare options and you can purchase monthly passes and rides in advance.
How will I know when my OneCARD balance is low or expiring?
When you register and sign up, you can manage your balance online or you can ask the driver for a print out of your remaining passes. 
I have lost my OneCARD.  What can I do?

You will need to call the Transit Department at 519-539-2382 ext. 3130 or  ext. 3131.  Please leave a detailed message to have your card deactivated or you may go to your account and click 'lost/stolen'. You will need to have register your card in order to do this.

Once your OneCARD is deactivated and the balance is transered from your pervious OneCARD to you new card, you will be contacted by the Transit Department and notfied when to pick up your new oneCARD at the Office of the City Engineer at 944 James Street.  There is a $5.00 fee to purchase the replacement card.

The City of Woodstock is not responsible for lost, stolen or misplaced cards.  If you have not registered your card, you will be required to purchase a new OneCARD.

What do I do with my old OneCARD when I no longer need it?
Woodstock Transit driversand city facilities will accept expired cards. 
What if I forget my password?
You can reset your password on your account through the Woodstock Transit website.
How do I update my account information?
Information can be updated at any time that you are in your online account. 
What browser is needed? 
The latest version of Internet Explorer or Google Chrome. 
Is there a fee for registering my OneCARD or re-loading online? 
No.  There is no fee to register or re-load on the website.   The website is a convenient way for customers to be able to re-load passes in advance to always have your fare ready when you need it.  There is a fifty cent service fee that is applied, but is refunded once the payment is processed.
When do I start using my OneCARD? 

Use up your paper monthly pass, Group Pass or HanDRide's first and then begin using your OneCARD. 

Remember that with the OneCARD, your monthly pass begins on the first day that you use it and will expire one month later.  For example, if you use your card for the first time on September 18th, your monthly pass is valid until October 17th. 

How long does it take for the OneCARD to be updated once I re-load my card?

It takes 24 hours for the system to update.  Therefore, please make sure you purchase your passes in advance to ensure they are active when you use it.

The system will use the current fare until its exhausted, i.e.: a monthly pass will not start until the old monthly pass has expired, allowing you to preload more than one month at a time. 

How do I use my OneCARD on the bus?

When you board the bus, simply tap the pass and hold it on the card validator until you see a green light.  You will hear a beep if the fare has been accepted.

If your pass is not valid, you will be required to pay the $2.50 cash fare if you wish to ride the bus. 

How do I pay for a companion and get a transfer? 
Let the driver know that you wish to pay for a companion, and the driver will assist.



Contact Us

© 2017 City of Woodstock P.O. Box 1539, 500 Dundas Street, Woodstock, ON N4S 0A7


Phone: 519-539-1291
TTY: 519-539-7268
Email: General Information

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