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Electronic Cards & Cash Fare

Woodstock Transit OneCARD

Ready to use pre-loaded OneCARD transit passes (Adult, Senior, Student, Han-D-Ride and STride) are available at the vendor locations listed below. Scroll down further for bus pass fee information. 

Reloading Your OneCARD

To reload funds to your Woodstock Transit OneCARD from the convenience of your home, click on the OneCARD Transit Pass Portal link below. You will be required to enter your credit card information in order to complete and process payment for your transit pass. Please note the website is a secured site.  However, if you are not comfortable using your credit card online, you will need to visit one of the locations noted below that is capable of reloading bus passes.

Click here to load your OneCARD

Click here for a video tutorial on how to load your OneCARD

Transit Fares

TYPE OF FARES COST
Cash Fares

$2.75 - exact change required
Adult Monthly Pass

$66.00
Senior Monthly Pass
60+
$53.00
Student Monthly Pass
Sold ONLY During School Year
$53.00
STride Pass
(July & August Only)

Current and Returning Students
Unlimited Rides & Transfers
$27.50
Han-D-Ride
12 rides
$27.50
Group Day Pass
2-5 Riders - All Day
$8.25

Veterans Pass
Photo ID Pass Required

Free with Veterans Pass

Support Person Pass
Photo ID Pass Required

Free with Support Person Pass
Children
Under 5
Free

Cash Fares

Our drivers do not make change. Exact change is required when paying for the single cash fare.  If you do not have the minimum cash fare or a proper bus pass, service will not be provided. See table above for fare rates for all our passes.

Specialty Passes

Group Pass

Purchasing a Group Pass

Passes are only available from the bus driver. Put exact change in the farebox and the driver will issue the group a paper pass, which contains a QR Code. Scan the QR Code each time you board a bus.

ONLY original paper group passes will be accepted. It is unlawful to reproduce this or any passes. 


Group Definition

The group pass is good for one day only and is unlimited use on all Woodstock transit routes on the date specified on the pass and as outlined below. The cost of the group pass is $8.25. Drivers do not make change. A group must be travelling together by boarding the bus and travelling to the same destination. 

Maximum of five and minimum of two people travelling together.  Examples:

  • Two (2) adults  and not more than three (3) children (under 18 years of age),
  • One (1) adult and not more than four (4) children (under 18 years of age)
  • Maximum two (2) adults.

This pass is not transferable. Transfers are not necessary when using the group pass. The pass must be submitted to the driver for inspection upon their request and can be cancelled at any time for misuse. No refunds or exchanges will be given.

Woodstock Transit Support Person Pass

If you require a person to support you when riding the conventional bus, you are required to pay for your trip and you will also be required to carry a support ID card issued to you by the city to allow your support person free travel.

A user who has an identified medical requirement for support must apply and be approved to be issued a support ID card. One support person per ride will be allowed to accompany you free of charge. We understand that your support person may not be the same individual each trip.

Please fill out the application form with supporting medical documentation and forward to the Clerk's Department. The application must be completed by you and your heath care professional. If approved, you will be issued a support ID card. There is no fee for the identification card.

When boarding the bus, you must show the driver your Support Person's pass.

Support Person Pass Application

Woodstock Transit War Veteran Application Form

Woodstock Transit is proud to honour the accomplishments and sacrifices of all Canadian Armed Forces members. Veterans who are residents of Woodstock may be eligible to ride Woodstock Transit for free when they show their valid Woodstock Transit Veteran Pass. This pass can be used on both our conventional transit and our para-transit system. 

 

Who is eligible to apply and receive a Woodstock Transit Veteran Pass?
To be eligible to participate in the Woodstock Transit Veteran Pass Program, you must meet both of the following criteria:

  • You must be a Veteran, as defined by Veteran Affairs Canada.  A Veteran is defined as "Any former member of the Canadian Armed Forces who successfully underwent basic training and is is honourably released".  This includes Officers & Non-Commissioned Members, and 
  • You must be permanent resident of the City of Woodstock.
  • Only intended for Veterans, not transferable to family members.

 

What documentation is required to apply for a Veteran Pass?

The following three documents must be submitted to start the approval process:

  • Completed Woodstock Transit Veteran Pass Application Form,
  • Proof of Woodstock residency (government-issued photo ID e.g.: Driver's license or Ontario Photo Card, along with a recent utility or property tax bill), and
  • Proof of service as a former member of the Canadian Armed Forces who successfully underwent basic training and is honourably released (e.g.: Certificate of Service, Discharge Papers, CF1 Card, Veterans Service Card)

 

Submitting your application form and documents

  • Drop off in person to the Office of the City Engineer at 944 James Street, Woodstock, ON N4S 0B5, or City Hall, Clerks Department at 500 Dundas Street, Woodstock, ON N4S 0A7.
  • Send by Email to the Office of the City Engineer with the subject line: Veterans Pass Application Request.  Be sure to email all your documentation, or the approval process will be delayed until all documents have been received.

All information will be kept confidential and will only be used for this purpose. Please allow five to ten business day to process your application.

 

Issuing your Woodstock Transit Veteran Pass

Once you application has been approved, you will be required to have your photograph taken to complete and create your Woodstock Transit Veteran Pass.  Photographs are schreduled and taken at City Hall at 500 Dundas Street.  If you can not wait for your pass to be created after your photograph has been taken, the pass will be mailed to you.

 

How to Use Your Pass

You must present your Woodstock Transit Veteran Pass to the Operator every time you board the bus to ride for free.  If you require a transfer, please ask the Operator when you board.

This pass can only be used by the person it is issued to. It is not transferable to any family member or friend.

 

If you require a Support Person

You will need to fill out a Support Person Application Form to have it reviewed and approved

 

Conditions of Use

  • Pass must be clearly displayed to the Operator upon boarding the bus.
  • If a transfer is required to complete your trip, you must ask the Operator at the time of boarding.
  • Pass is non-transferable and is authorized for use only by the person it is issued to, and cannot be transferred to another person or family membe
  • The pass remains the property of the City of Woodstock and may be revoked at any time
  • Pass must not be reproduced or altered in any way.  Improper use may result in prosecution.
  • If lost, there is a $5.00 fee to obtain a replacement pass. 

 

STride Passes

STride passes are for current and returning students only. A valid student card, email or letter on school letterhead confirming enrollment is considered proof.

STride passes are only valid for the months of July and August and available for purchase in June at City Hall, 500 Dundas Street, the Office of the City Engineer, 944 James Street and the Woodstock Library.

Proof of enrollment is required at time of purchase.

STRide passes are available as a reloadable option for student cards registered to a customer’s account.

 Bus Pass Sale Locations

** Denotes - Vendors that may also reload existing OneCARDs/Bus Passes

Vendors

Adult Monthly Pass

Senior Monthly Pass Student Monthly Pass Han-D-Ride STride Pass (July and August) Veterans Pass

**City Hall
500 Dundas Street

Yes Yes Yes Yes Yes No

**City Engineer's Office/Public Works Building
944 James Street

Yes Yes Yes Yes Yes Yes
**Southside Aquatic Centre
315 Finkle Street
Yes Yes Yes Yes No No
**Woodstock Public Library
445 Hunter Street
Yes Yes Yes  Yes Yes No 
**Reeves Community Complex
381 Finkle Street
Yes  Yes Yes Yes No No
Foodland
645 Dundas Street
Yes Yes Yes Yes No No
Pioneer Gas Station
334 Norwich Avenue
Yes Yes Yes Yes No No
CNIB Lottery Kiosk (Walmart)
499 Norwich Avenue
Yes Yes Yes Yes No No

Reduced Bus Passes for FAIR Recipients

Effective June 1, FAIR program participants can purchase discounted monthly transit passes. Discounted passes will only be available for sale at Cowan Park Sportsplex, Southside Aquatic Centre and Reeves Community Complex. Staff will explore the opportunity to expand to additional locations in the future.

Remember to Register Your OneCARD Online

The benefit of having your bus pass registered is that you will be able to go online and report it lost or stolen. No one can use your lost or stolen card and your remaining rides will be transferred to your new card. We will receive a notification noting that your card has been lost/stolen and we will activate a new card for $5. Once your card is processed, we will contact you to let you know when you can pick up your new card. This process does take some time, so please call ahead to be sure your card is ready for pick up.

If you forget to register your card, all this information will be lost and you will need to purchase a new card.

Visit our Frequently Asked Questions webpage for information about how to use the Woodstock Transit e-Fare System.

Monthly Pass Definition

A 30-Day Pass (Adult, Senior or Student) becomes activated the first time the pass is tapped on the bus.  

Example: If you purchased your pass on Nov. 2 but you did not take your first ride until Nov. 13, your bus pass will expire at the end of the service day on Dec. 12.

Contact Us

© 2017 City of Woodstock P.O. Box 1539, 500 Dundas Street, Woodstock, ON N4S 0A7

 

Phone: 519-539-1291
Email: General Information

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