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COVID-19

Covid 19 Banner

Latest Provincial Update

The Province has announced that it will be moving into Step 3 of their reopening plan this Friday, July 16th.  Based on the current Provincial COVID-19 Guidelines, there will be changes to the City’s protocols.

Social distancing and indoor mask wearing will continue to be required unless Provincial regulations indicate otherwise. (Ontario Regulation 520/21).

Service Information by Department

 City Hall

As of Monday, July 26th City Hall will be once again be open to the public.

Our regular hours of operation will resume.  Monday to Friday 8:30 a.m. to 4:30 p.m.  Enhanced sanitization of the building is still a requirement and will continue. 

 

The number of patrons allowed in the building at one time will be limited to the numbers recommended by the Provincial Guidelines. 

 

If you visit City Hall, please enter through the Reeve Street doors. Please remain at least 6 feet apart from others inside the building.

 

For the Clerks and Treasury department, from the main entrance, proceed up one level using either the elevator or the stairs. At the end of the hall, please wait at the doorway to be called. There is a maximum capacity of 2 people in Clerks and 2 people in Treasury at one time.

 

Please exit at the Dundas Street door by proceeding to the end of the hallway in the Clerks and Treasury department. This exit has steps, so for the accessible exit, please return to the elevator and Reeve Street door.

 Engineering, Public Works, Building & By-law

The City Engineering Office is open to the public. They have resumed their regular hours, Monday to Friday, 8:30 a.m. to 4:30 p.m.   No appointments are necessary.  There will still be a limit to the number of people allowed in the building at one time and the requirement to wear a mask is still in place.

 

The pickup and drop off bins in the front entrance will still be in use for those who feel more comfortable using them instead of coming into the building.

 

Appropriate COVID protocols signage will be in place. 

Garbage & Recycling 

Regular Service continues

Enviro Depot & Recycle Depot 

The Enviro Depot has returned to its regular schedule.

 

Regular Hours are:  Wednesday thru Friday 10 am to 6 pm

Saturday 7:30 am to 3pm

Transit & Para-transit 

Regular schedules remain in place

Art Gallery & Museum

Art Gallery will re-open Tuesday August 3, 2021

  • Building hours Tuesday to Friday 10:00am – 4:00pm Saturday 12:00pm-4:00pm
  • Please visit www.woodstockartgallery.ca  for details

 

Woodstock Museum will re-open Tuesday July 27, 2021

  • Building hours Tuesday to Friday 10:00am – 4:00pm Saturday 12:00pm-4:00pm
  • Please visit www.woodstockmuseum.ca for details
Library 

Library is open Monday – Thursday 10:00am-8:30pm, Friday & Saturday 10:00am-5:00pm

  • Capacity will increase to 50 visitors
  • Some public computer workstations available to book
  • Microfilm reader available to book
  • Photocopier and printing services available
  • Please visit www.mywpl.ca for more details
Small Business Centre 

The office is closed to the walk-in public.

Appointments can be booked thru the website (www.smallbusinesscentre.ca)

Questions/Inquiries: Phone: (519-532-0063) or Email Us

Cowan Park Sportsplex / Aquatics / Arenas/ Recreation Programs /Parks & Trails  

Cowan Sportsplex

  • Re-opening on Monday July 19, 2021
  • Building and Walking track hours Monday – Friday 8:45am-12:15pm & 1:45pm to 4:30pm
  • Recreation programs will begin in September

Southside Aquatic Centre

  • Re-opening on Monday July 19, 2021
  • Building hours Monday to Friday 9:30am-5:30pm
  • Programs include Lane swim, Aquafit, Family Swim and Aquatic leadership. Please visit www.recreationwoodstock.ca for details.

Spray and Play Wading Pool (Located at Southside Aquatic Centre)

 Lions Pool

Reeves Community Complex

  • Re-opening on August 3,2021 (green pad)
  • Bookings will be accepted at that time. 
  • Public skating will be offered at a later time. 

Recreation Programs

  • Recreation programs for youth and adults will slowly be re-implemented. Please visit www.recreationwoodstock.ca for upcoming program availability.

Parks

  • Current operations will continue
  • Outdoor gatherings up to 100 people with proper social distancing
  • Roth Park and Pittock Pavilion will have a maximum of 6 picnic tables at each space.
  • The Boathouse and Bandshell Pavilions in Southside Park will be limited to 50 people each.

  Outdoor Sports Fields

  • Outdoor sport fields including soccer fields, baseball diamonds, courts and cricket pitches are now available to be booked. A safety plan will be required as well as a contact tracing attendance for your group.  To book a soccer field, football field, baseball diamond, a court or a cricket pitch, please email parksandrecreationinfo@cityofwoodstock.ca 

  

Social distancing and indoor mask wearing will continue to be required unless Provincial regulations indicate otherwise. (Ontario Regulation 520/21). 

COVID-19 Screening may be required. Contract tracing is required. 

Face Coverings Required

Please be advised as of Thursday, August 6, 2020, face coverings will be required in all City of Woodstock enclosed public spaces.  This includes but not limited to all indoor public spaces, bus shelters and pubic transit. 

*Subject to exemptions. Click here to find out about face covering exemptions 

Please review the attached information issued by Southwestern Public Health regarding:

FAQ About Face Coverings

Where can I find more info about Southwestern Public Health mandating face coverings in enclosed public spaces?

Visit https://www.swpublichealth.ca/facecoverings

 

 Who do I call to report a non-compliant business regarding mandated face coverings?

To report a non-compliant business regarding mandated face coverings, please contact:

 

Southwestern Public Health

1-800-922-0096 ext.9

 

City of Woodstock By-law

519-539-2382 ext.3160

Departmental Quick Links

 
FAQ by Department

City Facilities/Closures

Is City Hall open?

City Hall is open to the public Monday thru Friday, 8:30 a.m. to 1:00 p.m. and again from 2:00 p.m. until 4:30 p.m.

Can I still go to the library?

The Woodstock Public Library is open Monday – Thursday 10:00am-8:30pm, Friday & Saturday 10:00am-5:00pm

  • Capacity will increase to 50 visitors
  • Some public computer workstations available to book
  • Microfilm reader available to book
  • Photocopier and printing services available

Please visit www.mywpl.ca for more details

Is Engineering Open?

The City Engineering Office is open to the public. They have resumed their regular hours, Monday to Friday, 8:30 a.m. to 4:30 p.m.   No appointments are necessary.  There will still be a limit to the number of people allowed in the building at one time and the requirement to wear a mask is still in place.

 

The pickup and drop off bins in the front entrance will still be in use for those who feel more comfortable using them instead of coming into the building.

 

Appropriate COVID protocols signage will be in place. 

 

Is the Art Gallery open?

Art Gallery will re-open Tuesday August 3, 2021

  • Building hours Tuesday to Friday 10:00am – 4:00pm Saturday 12:00pm-4:00pm
  • Please visit www.woodstockartgallery.ca  for details

Is the Museum open?

Woodstock Museum will re-open Tuesday July 27, 2021

  • Building hours Tuesday to Friday 10:00am – 4:00pm Saturday 12:00pm-4:00pm
  • Please visit www.woodstockmuseum.ca for details

EnviroDepot/Wate Management

Are the Enviro Depot and Clark Street Recycling Collections Depot open?

The Enviro Depot has returned to its regular schedule.

Regular Hours are:  Wednesday thru Friday 10:00 a.m. to 6 :00 p.m.

Saturday 7:30 a.m. to 3:00 p.m.

Will my garbage and recycling be picked up?

Garbage and recycling will continue to be picked up as scheduled. Residents can use the wasteline app to confirm their pickup schedule; visit the garbage and recycling web page for more information. 

To keep our workers safe please bag up your used tissues, wipes or other items you may have used to clean and or disinfect and dispose of in your regular garbage collection. If you are or have been sick, please place any items that may of come in contact with your mouth, nose or eyes into a sealed garbage bag. This applies to items that would normally be recycled such as water bottles, pop cans, and juice cartons.

Can I flush papertowel and wet wipes down the toilet?
Please do no flush papertowel and wetwipes down the toilet. Flushing paper towel and wipes down the toilet can cost a resident hundreds of dollars to unblock or repair their sanitary service. It is even more costly to the Municipality as it causes breakages in critical machinery. Even ”flushable” wipes can cause problems as Ryerson University finds that these wipes cannot safely be disposed of in your toilet.

 


 

Parks, Recreation and Culture

Can I request a refund for programs that have been cancelled?

Participants may request a refund by emailing us here. Your request will take 2 to 4 weeks to process.

 

To help ensure we are able to provide your refund in a timely manner, we ask that you please log into your Legend online account with the City of Woodstock and ensure your personal information and address is up to date. 
How to update your profile online
How to update your profile (mobile site)

 

If you are having issues logging in to your account, please use the Reset Password option. Any other issues or concerns with your Legend account, please email us here.

What will be happening with my Recreation membership?

All recreational swimming, aquafitness and walking track memberships are put on hold and will be reactivated once a request is received from a participant.

Please call 519-539-2382 for more information.

Are recreation facilities open?

Cowan Sportsplex

  • Re-opening on Monday July 19, 2021
  • Building and Walking track hours Monday – Friday 8:45am-12:15pm & 1:45pm to 4:30pm
  • Recreation programs will begin in September

Southside Aquatic Centre

  • Re-opening on Monday July 19, 2021
  • Building hours Monday to Friday 9:30am-5:30pm
  • Programs include Lane swim, Aquafit, Family Swim and Aquatic leadership. Please visit www.recreationwoodstock.ca for details.

Lions Pool

Reeves Community Complex

  • Re-opening on August 3,2021 (green pad)
  • Public skates to start in September.

Can I use City trails?

Yes, city trails are available for use. Please respect social distancing rules, keep dogs on a leash, and dispose of any garbage properly.

Are the tennis courts and pickleball courts open?

In the City of Woodstock, as of May 22nd the following outdoor amenities can reopen if they follow the provincial safety criteria:

  • Parks and recreational area
  • Baseball diamonds
  • Batting cages
  • Soccer, football, and sports fields
  • Tennis courts
  • Basketball courts
  • Skate/BMX park
  • Frisbee golf
  • Cycling tracks and bike trails
  • Playgrounds
  • Boat and watercraft launches

The parks department is taking bookings at this time.

 

Are parks and playgrounds open?

Yes, parks and playgrounds are open. Please respect social distancing rules while in the parks and dispose of any garbage properly. Social gatherings are not permitted under the provincial order.

Treasury and Taxation

Will the City continue to expect the 2021 Interim Tax bill to be paid?
  • May be made through on-line banking or at your bank in person
  • May be dropped in the mail slot at City Hall.
  • Sent through the mail
  • Taxpayers may sign up for pre-authorized payment by completing the form available on the website or by using the following link:

https://www.cityofwoodstock.ca/en/resourcesGeneral/PDFs/Treasury/AppForms/Pre-AuthorizationForm-November-2016.pdf

All Other Payments:

  • May be dropped in the mail slot at the Reeve Street Entrance, sent through the mail or by contacting Administrative Services staff at here or to Accounts Receivable to make alternate arrangements.
How can I pay my property taxes without attending City Hall or my financial institution?
Property tax payments can be made using these methods:
  • On-line via internet or telephone banking. Set up the City of Woodstock as a bill payment using the Roll Number as the account number (15 digits found on your tax notice)
  • Pre-authorized payment plans. Forms can be found online and can be submitted electronically or faxed to 519-539-7705.
  • Drop-off in secure mail slot at Reeve St entrance of City Hall.
  • Regular mail.
How can I get information about my property taxes?

Contact City Hall at 519-539-1291 and request the Tax Department. Leave a message if there is no answer, someone will call you back as soon as possible. 

E-mail Property Tax

What if I am selling or purchasing a property?
Your lawyer should be advising our office at the time that the transaction has closed. Documents can be e-mailed to Property Tax or faxed to 519-539-7705. Changes to ownership will be made as time permits.


 


 

Transit

 Is transit still operational?

Yes, regular service is being maintained.

How can I reload my Transit Pass?
  • If possible, register your OneCard online, which allows reloading from the convenience of home.  Access to the One Card portal is available at www.woodstocktransit.ca
  • New transit passes can be purchased at Foodland (645 Dundas St), Lottery Kiosk-Walmart (499 Norwich Ave) or Pioneer Gas Station (334 Norwich Ave)
  • To reload in person, an appointment must be made in advance either at the Engineering office (944 James St) – 519-539-2382 ext. 3102 or 3104, or at City Hall - 519-539-1291 (ask for Administrative Services).

Special Events

Is the City cancelling/postponing events/rentals?

*2021 Events TBA

 

We are suspending several City-run special events and meetings. If you have paid a fee for any of the suspended events, a credit will be applied to your account.

 


 

City Council

When is the next council meeting?

Regularly scheduled Council meetings are currently being conducted virtually.

You can watch the meeting via livestream on the City of Woodstock YouTube Channel.

Agendas, minutes and recordings for meetings can be found at https://calendar.cityofwoodstock.ca/council.

 

Emergency Services

Can I have a fire in my backyard?
NOTICE: At this time we are lifting the Open Air Burning ban for those who have existing current permits. We will not be able to issue new permits until further restrictions are lifted and we can enter homes to see that all alarms are up to date and working as per the bylaw. We respectfully ask that permit holders abide by the rules as outlined in the bylaw. If you have questions about permits or the bylaw please visit www.cityofwoodstock.ca for more information and please be good neighbours!

Can I discharge fireworks?

There is a full ban on the sale and discharge of fireworks. 

The temporary ban on the sale and use of fireworks has been lifted for the Canada Day Holiday. Sale of fireworks will be allowed to start on June 24. For those wishing to use fireworks please familiarize yourself with the bylaw and remember the only day you can do so is July 1.

Who do I call to report a Covid-19 violation?

Concerned citizens may report violators by calling the City of Woodstock Police at (519) 537-2323. Please do not call 911.
What do I do if I have Covid-19 symptoms?
Please take the online self assessment tool and follow the instructions.

Resources

We continue to encourage people to connect with trusted sources for Novel Coronavirus information including the following web sites:

Southwestern Public health - General information
Ontario Ministry of Health - Up-to-date status information
Public Health Canada - Frequently asked questions

Residents are encouraged to follow precautions outlined by the Southwestern Public Health and Emergency Services to reduce the risk and prevent the spread of germs.

We've Got This Woodstock

The City of Woodstock would like to thank these notable Woodstock born celebrities that were gracious enough to lend their voices to our Covid-19 awareness radio campaign.

Mayor Trevor Birtch
 Andrea Roth
 
Greg Morton 
 
Jake Muzzin 
 
Janna Polzin 
 
 Kevin Zegers
 
 Matt Cassidy
 

Contact Us

© 2017 City of Woodstock P.O. Box 1539, 500 Dundas Street, Woodstock, ON N4S 0A7

 

Phone: 519-539-1291
TTY: 519-539-7268
Email: General Information

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