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COVID-19

Covid-19 Information

Important Information

The second instalment of the 2020 interim tax bill for all property classes is due on May 29, 2020.  There will be no penalty charged on June 1, 2020 if this instalment is not paid on time.  We do encourage taxpayers who are able to continue to pay their taxes.

AT THIS TIME CITY HALL REMAINS CLOSED TO THE PUBLIC

Daily Updates

Wednesday, May 27 - Summer Camp Program 

Currently, we are hopeful that we will be able to run camps this summer and provide this service to the community. In order for the municipality to be able to safely offer summer camp programs, we still need to receive both clearance from the Government of Ontario to operate summer camps, as well as guidelines from Public Health. 

As your children’s health and safety is our main priority, please be advised that it is possible that even if the Government of Ontario provides clearance to run summer camps that we will potentially not be able to safely comply with the regulations and guidelines that will be provided by Public Health. Restrictions such as ratios, activities, camp locations, staffing needs, etc. will all be factors in our ability or inability to observe the set guidelines.

The rapidly changing situation requires on-going risk assessment in regards to the Woodstock Summer Camp program. The health and safety of all registrants and staff is the top priority. If it is not cancelled, Summer camps will be a very different experience. 

As the current situation unfolds, we will continue to communicate the status of our summer camp program.

Tuesday, May 26 - Treasury and Taxation

The second instalment of the 2020 interim tax bill for all property classes is due on May 29, 2020.  There will be no penalty charged on June 1, 2020 if this instalment is not paid on time.  We do encourage taxpayers who are able to continue to pay their taxes.

 

AT THIS TIME CITY HALL REMAINS CLOSED TO THE PUBLIC

 

Options for paying taxes include:

 

Internet Banking - requires the 15 digit tax roll number.  When selecting your payee be sure to include the Woodstock, Ontario city tax option.

 

Cheque payment - cheques may be dropped off at the secure mail slot at the Reeve St. entrance to City Hall or mailed to:

City of Woodstock
P.O. Box 1539, 500 Dundas St.
Woodstock, ON
N4S 0A7

 

Financial Institution - requires the 15 digit tax roll number.

 

Please be aware that the City of Woodstock is not able to accept e-transfers or credit card payments.

Friday, May 22 - Sports Fields and Courts Update

The City of Woodstock is in the process of opening most of the outdoor sports fields and courts. Premiere sport fields will not be opening such as the gated class “A” fields. At this time all sports fields and courts are to be used strictly as recreation fields/courts.

Maintenance will occur but at recreational field standard. As only recreational use of the fields is permitted, booking and paying for sports fields will not be required. We ask users to be respectful when maintenance crews come by and to leave the playing field/court completely until maintenance is complete. Please limit play to 30 minutes when others are waiting.

As a municipality we will be following the provincial government guidelines as they make amendments to physical distancing, sport field use, and gathering sizes. Any changes to these items we will be sure to communicate with you. The City of Woodstock or Southwest Public Health has the right to close any Park amenity open if it feels that social distance or community gathering standards are not being observed, therefore making it a vector for virus spread.

Tuesday, May 19 - Parks Update

We will be re-opening the following park amenities in accordance with the provincial order this morning. The dog parks should be open by 3:00pm.

1)      Off leash dog parks

2)      Outdoor Picnic sites

3)      Benches & Shelters

4)      Outdoor sports fields

 

Restrictions on social gatherings of more than five people are still in effect as is social distancing.
 

What remains closed is:

1)      Play structures & playgrounds

2)      Outdoor fitness equipment

3)      Splash pads

4)      Public swimming pools

Notice: Please be advised that due to COVID 19 we are not able to safely offer the annual Tulip Sale this year that was scheduled for May 21/22. We apologize for any inconvenience and thank you for your understanding.

Friday, May 15 - Tennis and Pickle ball courts
Tennis and Pickle Ball courts will be open on Tuesday May 19th after 3:00pm. Please continue to respect social distancing. However lights will not be available at Richardson Courts. 
Wednesday, May 13 - Transit Update

WOODSTOCK TRANSIT INCREASING LIMITED SERVICE

 Effective Tuesday, May 19th Woodstock Transit will be adding three buses from 6:00am – 9:00am as well as three additional buses from 3:00pm – 6:00pm. 

Woodstock Transit Supervisor Jeffrey Springsted says, “The decision was made after the Provincial Government announced the easing of restrictions to some retail outlets.  In anticipation of an increase in ridership, transit service will resort back to half hour service during peak hours.”

All routes during other time periods including Saturdays will remain on hourly service until further notice.
 

Woodstock Transit changed to an hourly service schedule on April 8th, due to safety concerns created by the COVID-19 pandemic.

Tuesday, May 12 - Treasury and Taxation Update
The next instalment of taxes is due on May 29, 2020.  While City Hall remains closed to the public the following payment options exist:

Online/telephone banking
At your financial institution
Pre-authorized payment (sign up forms are available on the City of Woodstock website)
Drop off in secure mail slot at Reeve St entrance of City Hall
Mail

In addition to the payment options we would like taxpayers to know the following: 

Penalty and interest on outstanding taxes has now been waived for June and July in addition to April and May

Interest on outstanding accounts receivable has been waived for April, May, June and July

May 29, 2020 due date has not been changed – taxpayers are encouraged to continue to pay if they are able

Taxpayers enrolled in the pre-authorized due date plan will have their instalment withdrawn on May 29, 2020 as scheduled unless they contact the tax department here to withdraw from the pre-authorized program.

Taxpayers who have left a cheque at City Hall post-dated to May 29, 2020 will have their cheque deposited unless they contact the tax department here to request their cheque not be deposited.

Taxpayers enrolled in the monthly pre-authorized plan who have had April and May withdrawals deferred will have their regularly schedule June payment withdrawn on June 1 unless they contact the tax department here to withdraw from the monthly pre-authorized program.
Friday, May 8 - Treasury and Taxation Update
Council has approved waiving the penalty and interest normally charged on June 1st and July 1st
Saturday, May 2 - Open Air Fire Ban Lifted
At this time we are lifting the Open Air Burning ban for those who have existing current permits. We will not be able to issue new permits until further restrictions are lifted and we can enter homes to see that all alarms are up to date and working as per the bylaw. We respectfully ask that permit holders abide by the rules as outlined in the bylaw. If you have questions about permits or the bylaw please visit www.cityofwoodstock.ca
Friday, May 1 - Oxford County Bag Tag Update

Oxford County bag tags are now available for purchase at www.wasteline.ca/bagtags.

Bag tags are available in sheets of 10 for $20, with an option to purchase between one and five sheets at a time. Payment is by Visa, Mastercard, Apple Pay and Google Pay. Until December 31, 2020, bag tags will be delivered to residents at no additional charge via Canada Post.

Oxford County has added an online purchasing option for bag tags based on feedback from the public during COVID-19 pandemic. The County thanks the community for its input and patience as it has worked to explore and set up a secure and convenient online option.

A full list of retail outlets from which to purchase bag tags is also available online at www.wasteline.ca under "Requests."

Wednesday, April 29 - Garbage and Recycling

Garbage and recycling collection programs and protocols for Woodstock residents remain unchanged. If any Woodstock residents have questions regarding waste management services, they are advised to reference their City Services Calendar, which is also available online at: https://www.cityofwoodstock.ca/en/residential-services/city-services-calendar.aspx or the Wasteline app. 

Surrounding municipalities will see changes starting May 4th. Details of the Oxford plan, outlined in a mailed out pamphlet, may have inadvertently made its way into some Woodstock resident’s mailboxes. The outlined changes DO NOT apply to Woodstock residents. Additional details of the County plan can be found on the Oxford County website and Wasteline app.

Wednesday, April 22 - Woodstock Fire Department & Special Events

WOODSTOCK FIRE DEPARTMENT

The Woodstock Fire Department continues with its Open Air Burning Ban – this includes ALL backyard wood burning appliances. Exceptions include propane generated appliances but you are reminded to use these with caution and place them 3 feet from any combustible materials.

The recent amendment to the Fireworks sale and discharge of fireworks now includes a FULL ban on both selling and discharging of fireworks through the Victoria Day holiday weekend. This amendment has been issued to ensure that all emergency services working during these challenging times are available for other emergencies.

We appreciate the community’s cooperation to date but would like to remind citizens that any contravention to the above bylaws can be subject to subsequent fines.


SPECIAL EVENT CANCELLATIONS
After careful deliberation, discussion and the advisement of City Council as well as local and provincial health authorities, it has been decided to cancel two of Woodstock’s most popular summertime special events.

Due to social distancing recommendations and the ongoing uncertainty of the current global pandemic both Canada Day and Art in the Park festivities will be cancelled for 2020.

A decision on Woodstock’s biggest summer celebration –Cowapolooza, will be made in the next couple of weeks.

We ask that you continue to monitor www.cityofwoodstock.ca/covid-19 as well as social media platforms Face Book and Twitter for additional information and updates as they become available.

We thank you for your continued support, patience and understanding during this time.

Friday, April 17 - Engineering and Road Construction
The construction season has arrived and municipal road and utility construction projects have begun.  The work being undertaken on these projects has been deemed essential to City infrastructure and transportation and is considered essential as per the Provincial directives and mandates.  With the current COVID-19 situation, the City and all contractors and sub-contractors working on behalf of the City are committed to following the recommended precautionary measures, along with other safety imperatives, to prevent the spread of COVID-19.  City of Woodstock is continually monitoring this situation as it develops and the ongoing challenges related to the spread of COVID-19.  A City of Woodstock inspector will be on site performing inspection of contractors work and monitoring site activities. 
Wednesday, April 15 - Parks Update

OUTDOOR GREEN/OPEN SPACE VIOLATORS SUBJECT TO BEING TICKETED 

In addition to the closure of park amenities which includes but not limited to:

  • ALL playground equipment
  • ALL sports fields
  • Basketball and tennis courts
  • Off-leash dog parks
  • Beaches
  • Skateboard and BMX parks
  • Picnic areas
  • Community gardens
  • Park shelters
  • Outdoor exercise equipment
  • Condo parks and gardens
  • Park benches and bleachers
  • Other outdoor recreational amenities 

The above listed are CLOSED and OFF limits until further notice.

 

Park green spaces and trails WILL remain open, however EVERYONE is asked to observe recommended social distancing (2 meters.)

 

Woodstock Police Service and City of Woodstock By-law will continue to monitor City parks and facilities and have the authority to fine those in violation of these closures. Concerned citizens may report violators  at (519) 537 2323

Tuesday, April 14 - City Council Update

The Woodstock City Council meeting scheduled for Thursday, April 16th will go as planned.

Due to social distancing recommendations, the meeting will be conducted virtually.

You can watch the meeting via live stream on the City of Woodstock YouTube Channel.

A recording of this meeting will be posted on www.cityofwoodstock.ca following the meeting.

Thursday, April 9 - Waste Management Update

WOODSTOCK ENVIRO DEPOT MODIFIES SUMMER HOURS 

Due to the overwhelming demand of the Enviro Depot.  The City of Woodstock Public Works Department have modified the summer operation hours to accommodate those that chose to utilize this City Service.  These revisions will be in effect starting Wednesday, April 15

Drop-offs will be by APPOINTMENT ONLY.  

To make an appointment call: 519 539 2382 ext. 3182. Leave a message with you name, address, phone number and specify exactly what you intend to drop off.  Appointments must be confirmed by a staff person, who will call you back to verify your appointment.    

Available reservation time slots will be on Wednesdays, Thursdays and Fridays between 10:00 a.m. to 6:00 p.m. 

For the safety of our workers and those that utilize the Enviro Depot, we please ask that you visit the self-assessment guidelines from Public Health Ontario found on this link: https://covid-19.ontario.ca/self-assessment/#q0

Acceptable Items:

  • Rubble/Porcelain: Sinks, toilets, tiles, ceramics, concrete & rocks - NO Asphalt.
  • Glass: Mirrors and glass.  No light bulbs as this is a hazardous waste item.
  • Asphalt Shingles & tar paper
  • Renovations Items: Plaster, drywall and clean woods
  • Bulk Items: Wood with chemicals (pressure treated wood) rotted wood, flooring, MDF, particle board such as Ikea furniture, insulation, carpet, crock pots, vacuums, blenders, large plastic items - bigger than what would fit in a black garbage bag.  NO small items - these go into your household garbage bags, tagged and put out on your collection day.
  • Scrap Metal: toasters, microwaves, wires, bikes - but tires need to be removed

NON-Acceptable Items:

  • Household Hazardous Waste: paint, oils, fluorescent bulbs, batteries, 
  • Electronics: TV's, computers, phones, radios, CD players, etc.  (Vacuums, blenders, crock pots - are not electronics - they are not electronic and go into our scrap or bulk item bins)
  • White Goods/Appliances: Fridges, stoves, washing machines, dehumidifiers, BBQ s, water coolers, dishwashers, etc.
  • Styrofoam
  • Tires,
  • Household Garbage - place out on your collection day.
  • Regular Curbside Recycling Items

Please Note: The Clarke Street Recycling Depot will be closed until further notice. 

 

We appreciate your understanding and patience during this challenging time and will continue to provide city services to the best of our ability in accordance to Provincial and Federal guidelines and recommendations.

 

Please continue to monitor www.cityofwoodstock.ca/covid-19 and social media platforms for additional information and updates.

Tuesday, April 7 - Transit Update

Effective Tuesday, April 14
Transit operations will be revised so that each route will be visited once per hour instead of twice until further notice.


Routes 1, 3 and 4: 

  • will depart the terminal at the top of the hour
  • the last trips on these routes will depart the terminal at 9:00pm


Routes 2, 5 and 6:

  • will leave the terminal at the bottom of the hour
  • the first trips on these routes will depart the terminal at 6:30am

 

Hours of operation will remain the same:
Monday – Friday             6:00am – 10:00pm

Saturday                        8:00am – 10:00pm


Please plan and adjust your routines accordingly

We apologize for any inconvenience that this may cause.

We appreciate your patience and understanding during this situation.

Tuesday, April 7 - Southwestern Public Health Update

A Message from Southwestern Public Health

During these difficult times it is common to have issues finding food in the grocery store or receiving food from an emergency meal service provider. If you need to have groceries delivered or require emergency access to food and meals, Southwestern Public Health has compiled resources for you.
  

Several weeks ago, we distributed messaging regarding the use of non-medical masks. We recommended against the use of non-medical masks for people who were well, and recommended only for instead the use of medical masks for health care workers and people who were unwell. That message was based on the best available information at that time. Today, Canada’s Chief Public Health Officer, Dr. Theresa Tam, changed her recommendations and suggested that non-medical masks could be worn by people who are well in conjunction with social distancing. It is important to note that, according to Dr. Tam, non-medical masks are more for the benefit of the people around the wearer, not for the wearer themselves.  

Many individuals tested for COVID-19 can now get their results online. Please note, not every lab in Ontario is connected to this results portal at this time.

 

Monday, April 6 - Update Spring Programs

Spring Programs - Cancelled

The City of Woodstock Cancels Spring Programs.

Midst the current COVID-19 pandemic, and to keep our participants safe, the City of Woodstock has cancelled all Spring Recreation, Culture and Aquatic programs taking place up to and including June 15.

Participants will be withdrawn from all scheduled programs, and full credits will be placed on the participants’ Legend account. The credits can be used for all future programs in the City of Woodstock.

Participants may request a refund by emailing refundrequest@cityofwoodstock.ca. Your request will take 2 to 4 weeks to process.

To help ensure we are able to provide your refund in a timely manner, we ask that you please log into your Legend online account with the City of Woodstock and ensure your personal information and address is up to date. If you need assistance on updating your information, follow this link: https://www.youtube.com/watch?v=pqxYUwr6WoE&feature=youtu.be

If you are having issues logging in to your account, please use the Reset Password option. Any other issues or concerns with your Legend account, please email onlineregistration@cityofwoodstock.ca.

All centers are currently closed, and phone calls may not be received.

Friday, April 3 - Update Open Air Fires, Fireworks, Waste Management

Woodstock Fire Department

Open Air Fires

The Woodstock Fire Department is advising residents that as of April 3, 2020, all open air burning as per the Open Air Burning By-Law 8843-13 in the City of Woodstock will be banned until further notice. The ban on open air burning applies to all solid fuel burning appliances, wood burning appliances which includes but is not limited to: chimineas, fire tables, fire pits, and fire bowls. ULC/CSA listed appliances that are fuelled by propane may be used, provided that they are three (3) feet or more away from anything combustible such as wood fences, decks, trees, bushes, or siding on your home.

The Issuing of new permits is also suspended at this time.

The Woodstock Fire Department is currently operating with essential services only and would like to remind the citizens of Woodstock that yard waste is not permitted to be burned during spring maintenance.

We want to appeal to all citizens of Woodstock to respect the Fire Ban so that Firefighters don’t have to go out unnecessarily to investigate complaints which results in tying up of resources and potential exposure to COVID-19 virus.

 

Fireworks
The City of Woodstock is currently moving to suspend the sale and discharge of fireworks for the Victoria Day holiday weekend, as identified within the City By-Law Chapter 802 – Consumer Fireworks.

The City continues to assess the Province of Ontario orders and local Public Health directives to determine the sale and discharge of fireworks for the Canada Day period as well.

This proposed suspension includes and is not limited to consumer fireworks brought in from outside sources. A definitive decision will be made by Woodstock City Council during their schedules April 16th meeting.

 

Public Works/Waste Management

Enviro Depot

Reduced hours continue:  the Depot will ONLY be open on Wednesday’s 10am – 6pm until further notice

                                      We will NOT accept Styrofoam (EPS) or ANY Household Hazardous Waste  

 

Recycling Depot

The Recycling Depot on Clarke Street South is closed until further notice; regular curb side pickup will continue.

If you are sick or showing symptoms, please do not put any items that have come in contact with your mouth in your recycling bin (i.e. water bottle, juice cartons etc.) These items should be disposed of in a garbage bag, and not placed loosely in a garbage container, and tagged.  This also goes for tissues, paper towels and wipes. 

Please refrain from engaging with your garbage/recycling collector, please respect the service they are providing and maintain proper social distancing!

 

Curbside Brush Collection

As of April 3rd, plans are to still move ahead with this service commencing Monday, April 6

 

Curbside Bulk Item Pickup

As of April 3rd, plans are to still move ahead with this program that will commence the week of April 20th.

Please find additional information and details about this program in your recently distributed City Services calendar or search for at www.cityofwoodstock.ca Please note that some dates and changes could be altered due to Covid-19

 

Yard Waste and Brush Drop Off - 944 James St.

This facility will remain available and open 7 days a week 8am – 9pm

 

Leaf Collection

This City service is only available in the fall.  Any one raking leaves to the curb in the Spring could be subject to

fines from Woodstock Police Service or City Bylaw

Thursday, April 2 - Update Ontario Emergency Orders

The City of Woodstock has undated information from MPAC – Municipal Property Assessment Corp has updated their 2020 Assessment Update page to reflect the postponement. You can find that page here https://www.mpac.ca/HowAssessmentWorks/2020AssessmentUpdate. 

 

Enforcement of Ontario Government’s Emergency Orders

Woodstock, ON – The Woodstock Police Service in partnership with Woodstock City Bylaw Enforcement Officers will be enforcing the Ontario Government’s Provincial Closure orders under the Emergency Management and Civil Protection Act (EMCPA) which:

  • Prohibits anyone from attending:
  • An organized public event of more than five (5) people, including a parade;
  • A social gathering of more than five (5) people; or
  • A gathering of more than five (5) people for the purposes of conducting religious services or ceremonies.

 Please note, these prohibitions include gatherings or events held in private dwellings. Exemptions where these orders do not apply include gatherings of; members of a single household, a funeral service with no more than 10 people in attendance, inside of an essential business establishment, and emergency child care centres supporting frontline health care workers and first responders.

 

For more information on the emergency orders, please visit: www.ontario.ca/laws/regulations/200052

 

Additionally, Ontario Government Emergency Orders include closures of recreational facilities, playgrounds, picnic areas, basketball courts and dog parks. The fines for individuals who disobey Emergency Orders range from $750 up to $100,000 and one year imprisonment. Fines of up to $10,000,000 apply to non-essential corporations disobeying the emergency closure orders.

 

The Emergency Orders require individuals being charged with an offence under the EMCPA to identify themselves to police officers, special constables and city by-law enforcement officers. Failing to identify oneself carries a fine of $750 for failure to comply under the EMCPA or $1,000 for obstructing a person in exercising a duty.

 

The Woodstock Police Service and City of Woodstock take these emergency orders very seriously and will be actively enforcing the strict legislation under the EMCPA.

 

If you witness a noncompliant business that is deemed non-essential or any activity at City Parks or recreational facilities in violation of Provincial Closure Orders, please call the Woodstock Police Service at (519) 537-2323

DO NOT CALL 911

For additional information and updates www.cityofwoodstock.ca/covid-19 Facebook and Twitter.

 

The WOODSTOCK POLICE SERVICE would like to encourage anyone having information about these investigations or any other investigations, to contact the WOODSTOCK POLICE SERVICE at 519-537-2323 or Crime Stoppers 421-TIPS (8477) or toll free at 1-800-222-TIPS (8477).

Wednesday, April 1 - Update Victoria Day Weekend and Parade

Victoria Day Weekend and Parade

The City of Woodstock has cancelled the 2020 Victoria Day weekend festivities scheduled for the weekend of May 14 – 18. This would have been the 73rd such Victoria Day celebration. We look forward to continuing this unique and traditional event May 20 – 24, 2021.

Tuesday, March 31 - Update Province Orders/Parks

The Province has mandated the following closures as of Monday, March 30, 2020:

  • Playgrounds
  • Sports fields
  • Basketball and tennis courts
  • Off-leash dog parks
  • Beaches
  • Skateboard and BMX parks
  • Picnic areas
  • Community gardens
  • Park shelters
  • Outdoor exercise equipment
  • Condo parks and gardens
  • Other outdoor recreational amenities

 These closures will remain in effect until further notice

Thursday, March 26 - Update Waste Management

EnviroDepot

Until further notice the Enviro Depot is modifying its Summer Hours to be open only on:
Wednesdays' from 10:00 AM to 6:00 PM. 

Hazardous waste and EPS (Styrofoam) will not be accepted at the depot at this time. Thank you for cooperation and understanding.

 Wednesday, March 25 - Update Taxation

Taxation

Council has approved waiving penalty and interest on outstanding taxes normally charged on April 1st, and May 1st. 

Tuesday, March 24 - Update Taxation, City Services Calendar, Transit, Waste Management

Taxation

Property taxpayers participating in the Monthly Preauthorized Payment Program can request to have the April and May payments withdrawn in November and December.  You can email your request to the Treasury department here.  Please include your name, property address, roll number and a phone number where you may be reached.  

 

City Services Calendar

The annual City Services Calendar is currently being distributed to Woodstock residents. Due to the ever increasing evolution of COVID 19, all City events promoted in this yearly publication are at this time pending, postponed or cancelled. 

We strongly urge you to monitor the City of Woodstock Website at www.cityofwoodstock.ca/covid-19Facebook and Twitter social media platforms for additional information and updates 

 

Transit - Update

Anyone that uses a wheelchair and plans to utilize conventional transit must provide their own assistance to board, disembark and secure their wheelchair so that we do not violate the recommended social distancing recommendations. If you are not accompanied by an attendant, City Staff will make arrangements for riders using wheelchairs to be picked up by Para Transit and brought to their destination with minor delays.

Riders needing the Para Transit service can book online, or they can call 519-539-2382 x2510.

 

Waste Management and Garbage Bag Tags

The Garbage Bag Tag program is facilitated by Oxford County. Any questions or concerns you may have regarding the County's bag tag program should be directed to the County at 519-539-9800 or by email info@wasteline.ca. At this time, garbage bag tags as still required for garbage pickup.

If you are in isolation and cannot leave your home to purchase garbage tags,  contact  the County directly at 519-539-9800 or 1-800-755-0394, or by email at customerservice@oxfordcounty.ca, to arrange to have your bag tag purchased remotely.

http://www.oxfordcounty.ca/Home/Newsroom/News-Details/ArticleId/16376/COVID-19-Media-update-1

Thursday, March 19 - Update Treasury Department, Transit, Waste Management, Parks & Rec

Treasury Department

The City will be suspending all walk-in traffic until further notice.

Tax Payments:

  • May be made through on-line banking or by attending your bank in person
  • May be dropped in the mail slot at the Reeve Street Entrance of City Hall
  • Sent through the mail
  • Or taxpayers may sign up for pre-authorized payment by completing the form

PRE-AUTHORIZED DEBIT (PAD) PLAN AGREEMENT FOR PAYMENT OF PROPERTY TAXES

All Other Payments:

  • May be dropped in the mail slot at the Reeve Street Entrance
  • May be sent through the mail
  • Contact Administrative Services staff at Accounts Payable or Accounts Receivable to make alternate arrangements.

 

Woodstock Transit

As of 6 am Friday, March 20th, Woodstock Transit will suspend fares for the duration of the COVID -19 Pandemic Protocol as initiated by the City of Woodstock.

Riders will be asked, when possible to embark and disembark the bus from the back doors.  Transit will operate as usual under its regular schedule.

If you are a subscriber to the auto reload feature of a monthly pass, it is recommended that you turn it off so that you are not billed during this time.

Please be assured that the buses are being cleaned and disinfected on a regular basis.

The Wednesday weekly chartered grocery bus for seniors is cancelled until further notice.

 

Public Works

Please be notified that Household Hazardous Waste and Styrofoam will not be accepted at the Enviro Depot until further notice.  All other services will remain the same. The Clarke Street Recycling Collections Depot will be closed until further notice.

 

Parks Department

The City of Woodstock Parks and Recreation Department asks that you please refrain from using the playground equipment in our public parks.

At this point public parks will remain open, but we will ask that park visitor’s exercise and respect social distance protocols of 2 meters (6 feet).

Winter Recreation programming has now been cancelled.

Registration for the Spring Session aquatic and recreation programs will be put on hold until further notice.

 

Wednesday, March 18 - City of Woodstock closes public access to City Hall, Engineering and Public Works.

As part of our ongoing efforts to slow the spread of COVID-19, and in keeping with the Province of Ontario’s declaration of a State of Emergency, the City of Woodstock has made the decision that, effective Wednesday, March 18 at 4:30 p.m., City Hall (500 Dundas Street) and the Engineering and Public Works offices (944 James Street) will be closed to walk-in visitors until further notice. Services will continue to be offered over the phone (519-539-1291), via email (informationn@cityofwoodstock.ca), and on-line (www.cityofwoodstock.ca). Individuals who need to meet with staff will need to contact staff to make arrangements to meet either electronically or face to face after a screening process.

Services such as emergency services, transit, and garbage collection remain fully operational. We appreciate everyone’s patience during this extraordinary time and we will continue to share the best information available as quickly as possible.

Sunday, March 15 - City of Woodstock to Close Recreation and Culture Facilities, and Cancel All Recreation and Culture Programs Effective March 16

In an effort to address the concerns of the community with regard to the impact of the COVID-19, the city will close the Woodstock District Community Complex, Southside Aquatic Centre, Cowan Park Sportsplex, Civic Arena, Woodstock Art Gallery, Woodstock Library, Market Centre Theatre, South Gate Centre, Woodstock Gymnastics Club, and Woodstock Museum and suspend all recreational programs and cancel all rentals.

The public planning and committee of adjustment meeting on Monday, March 16 and the City of Woodstock Council meeting on Thursday, March 19 are cancelled. All City of Woodstock advisory committee meetings are postponed until April 6.

March Break programming is cancelled, including March Break camp, public skates and public swims. We regret any inconvenience this may cause, but want to do our part to keep residents safe. Program credits or refunds will be arranged with those who have registered. This change will remain in effect at least until Monday April 6, consistent with Ontario Ministry of Education’s school closures, pending the progress of the virus.

Transit will continue to remain operational, and City Hall as well as Engineering will remain open. The waste depot will be open for regular hours. All other essential services will remain operational, including police and fire.

Woodstock City Hall at 500 Dundas Street remains open for business with normal business hours from 8:30 am -4:30 pm. Residents are encouraged to contact City Hall by telephone or by email and use online services where available. Due to COVID-19, we are asking individuals to avoid attending City Hall if they are experiencing symptoms such as coughing, fever, or difficulty breathing.

These steps to reduce service levels is made out of an abundance of caution. At this time, Southwestern Public Health is reporting no cases of COVID-19 in Oxford County. The overall risk is low for residents of Oxford County. As such, these additional steps are being undertaken as a precautionary measure to help mitigate the risk of transmission within our community.


Community Preparedness – What Every Resident Can Do

For more information on the Coronavirus COVID-19, its potential impact on the community and tips on how best to protect yourself in your daily activities, please visit the Southwestern Public Health’s  special web page: https://www.swpublichealth.ca/content/community-update-novel-coronavirus-covid-19

Along with the preventative information provided by the Health Unit, the City would also like to advise residents, if you are sick, please stay home.

The situation is evolving rapidly, and we are closely monitoring the updates issued by Southwestern Public Health and the Province of Ontario related to the spread of COVID-19.

We encourage you to continue to visit the city of Woodstock’s website and Facebook Page for updates.

 

Departmental Quick Links

 
FAQ by Department

City Facilities/Closures

Are City facilities closed?

All municipally-run culture and recreation facilities will be closed from March 16 - until further notice. This includes:

  • City Hall 
  • Civic Arena
  • Cowan Park Sportsplex
  • Engineering and Enviro Depot
  • Market Centre Theatre
  • Southside Aquatic Centre
  • Woodstock Art Gallery
  • Woodstock District Community Complex
  • Woodstock Library
  • Woodstock Museum

 

The following organizations that operate in city buildings are also closed:

  • South Gate Centre
  • Woodstock Gymnastics Club
Is City Hall open?
City Hall will be closed to the public starting at 4:30pm Wednesday, March 18, 2020. We encourage all residents who require services from City Hall to call 519-539-1291 or email the Clerks Department.
Can I still go to the library?
The Woodstock Public Library is closed, but we encourage residents to use all of our online resources at www.mywpl.ca.

EnviroDepot/Wate Management

Are the Enviro Depot and Clark Street Recycling Collections Depot open?

Modified summer hours will begin April 15. Drop-offs will be by reservation ONLY. To make an appointment please call 519-539-2382 extension 3182

  • Time slots are Wednesdays, Thursdays and Fridays, 10:00 a.m.-6:00 p.m.
  • Appointments must be confirmed by staff if a message is left.

Electronics, EPS (Styrofoam), Hazardous waste, Tires and White goods (appliances including Freon) will NOT be accepted at the Depot at this time.

The Clarke Street Recycling Collections Depot will be closed until further notice.

Do I still need to use garbage tags for garbage pickup?

The Garbage Bag Tag program is facilitated by Oxford County. Any questions or concerns you may have regarding the County's bag tag program should be directed to the County at 519-539-9800 or by email info@wasteline.ca. At this time, garbage bag tags as still required for garbage pickup.


If you are in isolation and cannot leave your home to purchase garbage tags, contact the County directly at 519-539-9800 or 1-800-755-0394. 

You can now purchase bag tags online and they will be mailed directly to your home.

Order Bag Tags Online

Will my garbage and recycling be picked up?

Garbage and recycling will continue to be picked up as scheduled. Residents can use the wasteline app to confirm their pickup schedule; visit the garbage and recycling web page for more information. 

To keep our workers safe please bag up your used tissues, wipes or other items you may have used to clean and or disinfect and dispose of in your regular garbage collection. If you are or have been sick, please place any items that may of come in contact with your mouth, nose or eyes into a sealed garbage bag. This applies to items that would normally be recycled such as water bottles, pop cans, and juice cartons.

 Can I flush papertowel and wet wipes down the toilet?
Please do no flush papertowel and wetwipes down the toilet. Flushing paper towel and wipes down the toilet can cost a resident hundreds of dollars to unblock or repair their sanitary service. It is even more costly to the Municipality as it causes breakages in critical machinery. Even ”flushable” wipes can cause problems as Ryerson University finds that these wipes cannot safely be disposed of in your toilet.
Has anything changed with the garbage and recycling programs?
Garbage and recycling collection programs and protocols for Woodstock residents remain unchanged. If any Woodstock residents have questions regarding waste management services, they are advised to reference their City Services Calendar or the Wasteline app.

 


 

Parks, Recreation and Culture

 Is the City cancelling programs?

The City of Woodstock Cancels Spring Programs

 

Midst the current COVID-19 pandemic, and to keep our participants safe, the City of Woodstock has cancelled all Spring Recreation, Culture and Aquatic programs taking place up to and including June 15.

 

Participants will be withdrawn from all scheduled programs, and full credits will be placed on the participants’ Legend account. The credits can be used for all future programs in the City of Woodstock.

 

All centers are currently closed, and phone calls may not be received.

Can I request a refund for programs that have been cancelled?

Participants may request a refund by emailing refundrequest@cityofwoodstock.ca. Your request will take 2 to 4 weeks to process.

 

To help ensure we are able to provide your refund in a timely manner, we ask that you please log into your Legend online account with the City of Woodstock and ensure your personal information and address is up to date. 
How to update your profile online
How to update your profile (mobile site)

 

If you are having issues logging in to your account, please use the Reset Password option. Any other issues or concerns with your Legend account, please email onlineregistration@cityofwoodstock.ca.

Are swimming lessons cancelled?
Yes, all swimming lessons are cancelled from March 16 until further notice. Credits will be added to accounts.
Are drop in programs such as public/lane swim, public skating/ walking track closed?
All drop in programs, including public swims, lane swims, aquafit classes, water walking, public skating, parent and tot swims, turf times, and walking track access are cancelled from March 16 until further notice.
What will be happening with my Recreation membership?
All recreational swimming, aquafitness and walking track memberships have been put on hold and will be reactivated once the facilities are open.
Are Parks Open?

As of 3:00pm on May 19, the following park amenities will be open:

  • Off leash dog parks
  • Outdoor picnic sites
  • Benches and shelters
  • Outdoor sports fields
  • Outdoor tennis and pickleball courts
  • Community Gardens
  • Basketball courts
  • Skateboard and BMX parks

Restrictions on social gatherings of more than five people are still in effect as is social distancing.

 

The following City of Woodstock Park amenities remain closed and off limits until further notice:

  • Play structures and playgrounds
  • Outdoor fitness equipment
  • Splash pads
  • Beaches
  • Condo parks and gardens
  • Outdoor washrooms

Park green spaces and trails will remain open, however everyone is asked to observe recommended social distancing. You are urged to please continue monitoring the City of Woodstock website and social media platforms for additional information and updates.

What is happening with third-party events (rentals) hosted at city facilities?
All municipally run culture and recreation facilities will be closed from March 16 until further ntoice. Please continue to check this webpage for updates on events.
Will the tulip sale be taking place this year?
The tulips sale that was scheduled for May 21 and 22 have been cancelled.
Can I use soccer fields and ball diamonds?

The City of Woodstock is in the process of opening most of the outdoor sports fields and courts. Premiere sport fields will not be opening such as the gated class “A” fields. At this time all sports fields and courts are to be used strictly as recreation fields/courts. 

The City of Woodstock is in the process of opening most of the outdoor sports fields and courts. Premiere sport fields will not be opening such as the gated class “A” fields. At this time all sports fields and courts are to be used strictly as recreation fields/courts. 

Treasury and Taxation

Will the City continue to expect the 2020 Interim Tax bill to be paid?

The next installment of the interim tax bill for the City of Woodstock is due May 29, 2020, and the due date will not change.

How can I pay my property taxes without attending City Hall or my financial institution?
Property tax payments can be made using these methods:
  • On-line via internet or telephone banking. Set up the City of Woodstock as a bill payment using the Roll Number as the account number (15 digits found on your tax notice)
  • Pre-authorized payment plans. Forms can be found online and can be submitted electronically or faxed to 519-539-7705.
  • Drop-off in secure mail slot at Reeve St entrance of City Hall.
  • Regular mail.
I would like to continue with my monthly or due date pre-authorized payment plan - do I need to do anything? 
If you would like to continue with your pre-authorized payment plan you do not need to do anything, we will continue to withdraw your tax payments according to the pre-arranged schedule.
How can I change or cancel my pre-authorized payment plan?

If you are enrolled in the monthly pre-authorized payment plan and would like to defer the May 2020 payment to November 2020, please email your request to Property Tax as soon as possible.

Our May file will be submitted to the bank on April 30, 2020 at which time the withdrawal cannot be cancelled.

If you would like to withdraw from either the monthly or due date pre-authorized plan, please email your request to Property Tax as soon as possible.

I have a series of post dated cheques or a May 29, 2020 post dated cheque on file with the City. What will be done with these cheques?

If you would like us to deposit the cheques as dated, you do not need to do anything. We will deposit the cheques as originally planned.

If you do not want the cheques to be deposited, please email us at Property Tax as soon as possible. Alternatively you can call 519-539-1291 and request the Tax Department. Leave a detailed message if there is no answer.

How can I get information about my property taxes?

Contact City Hall at 519-539-1291 and request the Tax Department. Leave a message if there is no answer, someone will call you back as soon as possible. 

E-mail Property Tax

What if I am selling or purchasing a property?
Your lawyer should be advising our office at the time that the transaction has closed. Documents can be e-mailed to Property Tax or faxed to 519-539-7705. Changes to ownership will be made as time permits.
Will I be charged interest on outstanding property tax payments?

Council has approved waiving the penalty and interest normally charged on June 1st and July 1st. Interest on outstanding accounts receivable has been waived for April, May, June and July.

We encourage taxpayers to continue to pay their taxes where possible.


 


 

Transit

 Is transit still operational?

Effective Tuesday, May 19 - Woodstock Transit will be adding three buses from 6:00am – 9:00am as well as three additional buses from 3:00pm – 6:00pm.  

In anticipation of an increase in ridership, transit service will resort back to half hour service during peak hours.

All routes during other time periods including Saturdays will remain on hourly service until further notice.

Updated Bus Schedule

Cleaning and disinfecting of buses has been increased. Residents are encouraged to only use transit for essential trips.

As of 6 am Friday, March 20, Woodstock Transit will suspend fares for the duration of the COVID -19 Pandemic Protocol as initiated by the City of Woodstock.

Riders will be asked, when possible to embark and disembark the bus from the back doors.

If you are a subscriber to the auto reload feature of a monthly pass, it is recommended that you turn it off so that you are not billed during this time.

If I use a wheelchair, can I still use conventional public transit?

Anyone that uses a wheelchair and plans to utilize conventional transit must provide their own assistance to board, disembark and secure their wheelchair so that we do not violate the recommended social distancing recommendations. If you are not accompanied by an attendant, City Staff will make arrangements for riders using wheelchairs to be picked up by Para Transit and brought to their destination with minor delay.

Riders needing the Para Transit service can book online, or they can call 519-539-2382 x2510.

Special Events

Is the City cancelling/postponing events/rentals?

We are suspending several City-run special events and meetings. If you have paid a fee for any of the suspended events, a credit will be applied to your account.

 

The following evens have been cancelled:

  • Easter Egg Hunt: April 11, 2020
  • Spring Clean-up Event: April 18, 2020
  • Arbor Day: April 24, 2020
  • Arbor Day Planting at Shanna Larsen Park: April 25, 2020
  • Victoria Day Weekend: May 14-18, 2020
  • Woodstock Downtown B.I.A | Streetfest
    August 7-8, 2020
  • Canada Day: July 1, 2020
  • Art in the Park: July 25, 2020

 

The following evens have been postponed:

  • Sports Wall of Fame Induction Ceremony: May, 9th, 2020 (date TBA)

The trail opening ceremony and ribbon cutting May 1, 2020 will be postponed until further notice but the trails that were to be highlighted in this ceremony will be open for use from May 1 going forward. Trails to be opened in the ceremony are as follows.

  • Pittock Dam Crossing at Rivercrest Drive
  • Sliver Trail
  • Pattullo Avenue Trail
  • Homestead Trail in Burgess Park


 

City Council

When is the next council meeting?

The Woodstock City Council meeting scheduled for Thursday, April 16th will go as planned.

Due to social distancing recommendations, the meeting will be conducted virtually.

You can watch the meeting via livestream on the City of Woodstock YouTube Channel.

A recording of this meeting will be posted on www.cityofwoodstock.ca following the meeting.

Emergency Services

Can I have a fire in my backyard?
NOTICE: At this time we are lifting the Open Air Burning ban for those who have existing current permits. We will not be able to issue new permits until further restrictions are lifted and we can enter homes to see that all alarms are up to date and working as per the bylaw. We respectfully ask that permit holders abide by the rules as outlined in the bylaw. If you have questions about permits or the bylaw please visit www.cityofwoodstock.ca for more information and please be good neighbours!

Can I discharge fireworks?

There is a full ban on the sale and discharge of fireworks. This includes but not limited to Victoria Day Weekend and Canada Day.

Who do I call to report a Covid-19 violation?

Concerned citizens may report violators by calling the City of Woodstock Police at (519) 537-2323. Please do not call 911.
What do I do if I have Covid-19 symptoms?
Please take the online self assessment tool and follow the instructions.

Resources

We continue to encourage people to connect with trusted sources for Novel Coronavirus information including the following web sites:

Southwestern Public health - General information
Ontario Ministry of Health - Up-to-date status information
Public Health Canada - Frequently asked questions

Residents are encouraged to follow precautions outlined by the Southwestern Public Health and Emergency Services to reduce the risk and prevent the spread of germs.

We've Got This Woodstock

The City of Woodstock would like to thank these notable Woodstock born celebrities that were gracious enough to lend their voices to our Covid-19 awareness radio campaign.

Mayor Trevor Birtch
 Andrea Roth
 
Greg Morton 
 
Jake Muzzin 
 
Janna Polzin 
 
 Kevin Zegers
 
 Matt Cassidy
 

Contact Us

© 2017 City of Woodstock P.O. Box 1539, 500 Dundas Street, Woodstock, ON N4S 0A7

 

Phone: 519-539-1291
TTY: 519-539-7268
Email: General Information

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