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COVID-19

Covid-19 Information

PROVINCIAL SHUTDOWN UPDATE

Woodstock, April 19, 2021: The City of Woodstock continues to be committed to helping reduce the spread of COVID-19 to protect residents and employees. 

The Province of Ontario is solely and directly responsible for lifting or easing their emergency orders under which the City operates to deliver services.

City Hall, the Engineering Office and the Parks and Recreation Office will remain closed to walk-in traffic.  To book an in-person appointment, please call the main switchboard at: 519-539-1291.

Service Information by Department

 City Hall

City hall will be closed to walk-in visitors until further notice.  Services will continue to be offered on-line (www.cityofwoodstock.ca),over the phone (519-539-1291), via email, or by appointment if necessary.

 

Tax Payments:

  • May be made through on-line banking or at your bank in person
  • May be dropped in the mail slot at City Hall.
  • Sent through the mail
  • Taxpayers may sign up for pre-authorized payment by completing the form available on the website or by using the following link:

https://www.cityofwoodstock.ca/en/resourcesGeneral/PDFs/Treasury/AppForms/Pre-AuthorizationForm-November-2016.pdf


Parking Ticket Payments:

  • May be dropped in the mail slot at City Hall, sent through the mail or by contacting Administrative Services staff by email here to make alternate arrangements.  City Hall (ONLY) - is temporarily accepting credit cards over the phone for parking tickets payments only
  • If you wish to dispute a parking ticket, please complete a Parking Infraction Review Form available at www.cityofwoodstock.ca and forward to the By-law Department 


Parking Passes:

  • To purchase a parking pass, an appointment must be made in advance.  To make an appointment, please email us here or call 519-539-1291 and ask for Administrative Services, or at Engineering call 519-539-2382 ext. 3102 or 3104 to book an appointment.


All Other Payments:

  • May be dropped in the mail slot at City Hall sent through the mail or by contacting Administrative Services staff here or at Accounts Receivable to make alternate arrangements.

 

 Engineering, Public Works, Building & By-law

The Engineering Office will be closed to walk-in visitors until further notice.  Services will continue to be offered on-line (www.cityofwoodstock.ca),over the phone (519-539-1291), via email, or by appointment if necessary.

 

Building permits will continue to be received and processed, however only essential construction as defined by Provincial restrictions will be able to commence.

Garbage & Recycling 

January 5th Regular Service Resumes

Enviro Depot & Recycle Depot 

Due to the current Ontario lockdown, both the EnviroDepot and Recycling will be closed on Saturdays.
We will still be open Wednesday, Thursday & Friday from 10:00am-6:00pm.

THE ENVIRO DEPOT WILL NOT BE OPEN SATURDAY’S DUE TO THE COUNTY’S CLOSURE OF THE SALFORD LANDFILL

Vehicle restrictions will apply. Please expect some delays.

Bulk Item Pick Up Changes

Bulk Item Pickup dates:

Purple - Monday Route - The week of April 18th to 23rd

Yellow - Tuesday Route - The week of April 25th to 30th

Green - Wednesday Route - The week of May 2nd to 7th

Red - Thursday Route - The week of May 9th to 14th

Blue - Friday Route - The week of May 16th to 21st

 

For further information please refer to the City Services Calendar

Which was mailed out earlier this month.  Copies can be obtained at the Reeve Street entrance to City Hall.

Transit & Para-transit 

Regular schedules remain in place

Art Gallery & Museum

Art Gallery: 

The WAG will be closed until further notice.

 

Museum: 

The Museum will be closed until further notice.

Library 

The Woodstock Public Library has returned to curbside pickup library service.

 

Please check the Library's website for more details concerning library

services during the emergency lockdown at: http://www.mywpl.ca.

Small Business Centre 

The office is closed to the walk-in public.

Appointments can be booked thru the website (www.smallbusinesscentre.ca)

Questions/Inquiries: Phone: (519-532-0063) or Email Us

Recreation Programs/Cowan Park Sportsplex

The following facilities will be closed until further notice:

• Reeves Community Complex (except for vaccination clinic)                         

• Reeves Community Complex Office                

• Civic Centre Arena                                 

• Southside Aquatics Centre           

• Cowan Park Sportsplex   

• Park amenities are closed including: skateparks, picnic areas and tables, tennis, pickleball and basketball courts. As well as soccer, cricket, and baseball fields.

            

Exceptions

  • Parks and Trails for walking and exercise are open as well as Park benches, playgrounds, and dog parks. Please ensure social distancing is being observed when doing any activities.

 

 

 

New measures just announced by the province include:

Require all businesses and organizations to comply with the advice of the Chief Medical Officer of Health Dr. David Williams, including screening people who wish to enter their premises for COVID-19 symptoms.
Click here to view the Covid Screening Questions

Face Coverings Required

Please be advised as of Thursday, August 6, 2020, face coverings will be required in all City of Woodstock enclosed public spaces.  This includes but not limited to all indoor public spaces, bus shelters and pubic transit. 

*Subject to exemptions. Click here to find out about face covering exemptions 

Please review the attached information issued by Southwestern Public Health regarding:

FAQ About Face Coverings

Where can I find more info about Southwestern Public Health mandating face coverings in enclosed public spaces?

Visit https://www.swpublichealth.ca/facecoverings

 

 Who do I call to report a non-compliant business regarding mandated face coverings?

To report a non-compliant business regarding mandated face coverings, please contact:

 

Southwestern Public Health

1-800-922-0096 ext.9

 

City of Woodstock By-law

519-539-2382 ext.3160

Departmental Quick Links

 
FAQ by Department

City Facilities/Closures

Is City Hall open?

City hall will be closed to walk-in visitors until further notice.  Services will continue to be offered on-line (www.cityofwoodstock.ca),over the phone (519-539-1291), via email, or by appointment if necessary.

Can I still go to the library?

Has returned to curbside pickup library service.

 

Please check the Library's website for more details concerning library

services during the emergency lockdown at: http://www.mywpl.ca.

Is Engineering Open?

The Engineering Office will be closed to walk-in visitors until further notice.  Services will continue to be offered on-line (www.cityofwoodstock.ca),over the phone (519-539-1291), via email, or by appointment if necessary.

 

Is the Art Gallery open?

The Woodstock Art Gallery will be closed until further notice.

Is the Museum open?

The Woodstock Museum will be closed until further notice.

 

EnviroDepot/Wate Management

Are the Enviro Depot and Clark Street Recycling Collections Depot open?
   

Due to the current Ontario lockdown, both the EnviroDepot and Recycling will be closed on Saturdays.
We will still be open Wednesday, Thursday & Friday from 10:00am-6:00pm

HOURS OF OPERATION

SUMMER HOURS (April 1 to November 30)

WEEK DAY HOURS
Sunday CLOSED
Monday CLOSED
Tuesday CLOSED
Wednesday 10:00 a.m. to 6:00 p.m.
Thursday 10:00 a.m. to 6:00 p.m.
Friday 10:00 a.m. to 6:00 p.m.
Saturday CLOSED
HOLIDAYS CLOSED

RECYCLING DEPOT DROP-OFF HOURS OF OPERATION

No Appointments Required.  This winter, fibres (paper) and containers will be accepted at the recycling depot drop-off area located within the Enviro Depot at 944 James Street for the following hours.

WEEK DAY HOURS
Sunday CLOSED
Monday CLOSED
Tuesday CLOSED
Wednesday            10:00 a.m. to 6:00 p.m.
Thursday 10:00 a.m. to 6:00 p.m.
Friday 10:00 a.m. to 6:00 p.m.
Saturday CLOSED
HOLIDAYS CLOSED

Is there any changes to Bulk Item pickup?

Bulk Item Pickup dates:

Purple - Monday Route - The week of April 18th to 23rd

Yellow - Tuesday Route - The week of April 25th to 30th

Green - Wednesday Route - The week of May 2nd to 7th

Red - Thursday Route - The week of May 9th to 14th

Blue - Friday Route - The week of May 16th to 21st

 

For further information please refer to the City Services Calendar

Do I still need to use garbage tags for garbage pickup?

The Garbage Bag Tag program is facilitated by Oxford County. Any questions or concerns you may have regarding the County's bag tag program should be directed to the County at 519-539-9800 or by email info@wasteline.ca. At this time, garbage bag tags as still required for garbage pickup.


If you are in isolation and cannot leave your home to purchase garbage tags, contact the County directly at 519-539-9800 or 1-800-755-0394. 

You can now purchase bag tags online and they will be mailed directly to your home.

Order Bag Tags Online

Will my garbage and recycling be picked up?

Garbage and recycling will continue to be picked up as scheduled. Residents can use the wasteline app to confirm their pickup schedule; visit the garbage and recycling web page for more information. 

To keep our workers safe please bag up your used tissues, wipes or other items you may have used to clean and or disinfect and dispose of in your regular garbage collection. If you are or have been sick, please place any items that may of come in contact with your mouth, nose or eyes into a sealed garbage bag. This applies to items that would normally be recycled such as water bottles, pop cans, and juice cartons.

Can I flush papertowel and wet wipes down the toilet?
Please do no flush papertowel and wetwipes down the toilet. Flushing paper towel and wipes down the toilet can cost a resident hundreds of dollars to unblock or repair their sanitary service. It is even more costly to the Municipality as it causes breakages in critical machinery. Even ”flushable” wipes can cause problems as Ryerson University finds that these wipes cannot safely be disposed of in your toilet.

 

 


 

Parks, Recreation and Culture

Can I request a refund for programs that have been cancelled?

Participants may request a refund by emailing us here. Your request will take 2 to 4 weeks to process.

 

To help ensure we are able to provide your refund in a timely manner, we ask that you please log into your Legend online account with the City of Woodstock and ensure your personal information and address is up to date. 
How to update your profile online
How to update your profile (mobile site)

 

If you are having issues logging in to your account, please use the Reset Password option. Any other issues or concerns with your Legend account, please email us here.

What will be happening with my Recreation membership?
All recreational swimming, aquafitness and walking track memberships were put on hold and have be reactivated when facilities are open.
Are recreation facilities open?

The following facilities will be closed until further notice:

• Reeves Community Complex (except for vaccination clinic)                         

• Reeves Community Complex Office                

• Civic Centre Arena                                 

• Southside Aquatics Centre

• Parks Office

• Cowan Park Sportsplex (except for blood donor clinics)

Can I use City trails?

Yes, city trails are available for use. Please respect social distancing rules, keep dogs on a leash, and dispose of any garbage properly.

Are the tennis courts and pickleball courts open?

All other park amenities are closed including: skateparks, picnic areas and tables, tennis, pickleball and basketball courts.  As well as soccer, cricket, and baseball fields

Are parks and playgrounds open?

Yes, parks and playgrounds are open. Please respect social distancing rules while in the parks and dispose of any garbage properly. Social gatherings are not permitted under the provincial order.

 

Treasury and Taxation

Will the City continue to expect the 2021 Interim Tax bill to be paid?
  • May be made through on-line banking or at your bank in person
  • May be dropped in the mail slot at City Hall.
  • Sent through the mail
  • Taxpayers may sign up for pre-authorized payment by completing the form available on the website or by using the following link:

https://www.cityofwoodstock.ca/en/resourcesGeneral/PDFs/Treasury/AppForms/Pre-AuthorizationForm-November-2016.pdf

All Other Payments:

  • May be dropped in the mail slot at the Reeve Street Entrance, sent through the mail or by contacting Administrative Services staff at here or to Accounts Receivable to make alternate arrangements.
How can I pay my property taxes without attending City Hall or my financial institution?
Property tax payments can be made using these methods:
  • On-line via internet or telephone banking. Set up the City of Woodstock as a bill payment using the Roll Number as the account number (15 digits found on your tax notice)
  • Pre-authorized payment plans. Forms can be found online and can be submitted electronically or faxed to 519-539-7705.
  • Drop-off in secure mail slot at Reeve St entrance of City Hall.
  • Regular mail.
How can I get information about my property taxes?

Contact City Hall at 519-539-1291 and request the Tax Department. Leave a message if there is no answer, someone will call you back as soon as possible. 

E-mail Property Tax

What if I am selling or purchasing a property?
Your lawyer should be advising our office at the time that the transaction has closed. Documents can be e-mailed to Property Tax or faxed to 519-539-7705. Changes to ownership will be made as time permits.


 


 

Transit

 Is transit still operational?

Yes, regular service is being maintained.

How can I reload my Transit Pass?
  • If possible, register your OneCard online, which allows reloading from the convenience of home.  Access to the One Card portal is available at www.woodstocktransit.ca
  • New transit passes can be purchased at Foodland (645 Dundas St), Lottery Kiosk-Walmart (499 Norwich Ave) or Pioneer Gas Station (334 Norwich Ave)
  • To reload in person, an appointment must be made in advance either at the Engineering office (944 James St) – 519-539-2382 ext. 3102 or 3104, or at City Hall - 519-539-1291 (ask for Administrative Services).

Special Events

Is the City cancelling/postponing events/rentals?

*2021 Events TBA

 

We are suspending several City-run special events and meetings. If you have paid a fee for any of the suspended events, a credit will be applied to your account.

 


 

City Council

When is the next council meeting?

Regularly scheduled Council meetings are currently being conducted virtually.

You can watch the meeting via livestream on the City of Woodstock YouTube Channel.

Agendas, minutes and recordings for meetings can be found at https://calendar.cityofwoodstock.ca/council.

 

Emergency Services

Can I have a fire in my backyard?
NOTICE: At this time we are lifting the Open Air Burning ban for those who have existing current permits. We will not be able to issue new permits until further restrictions are lifted and we can enter homes to see that all alarms are up to date and working as per the bylaw. We respectfully ask that permit holders abide by the rules as outlined in the bylaw. If you have questions about permits or the bylaw please visit www.cityofwoodstock.ca for more information and please be good neighbours!

Can I discharge fireworks?

There is a full ban on the sale and discharge of fireworks. 

The temporary ban on the sale and use of fireworks has been lifted for the Canada Day Holiday. Sale of fireworks will be allowed to start on June 24. For those wishing to use fireworks please familiarize yourself with the bylaw and remember the only day you can do so is July 1.

Who do I call to report a Covid-19 violation?

Concerned citizens may report violators by calling the City of Woodstock Police at (519) 537-2323. Please do not call 911.
What do I do if I have Covid-19 symptoms?
Please take the online self assessment tool and follow the instructions.

Resources

We continue to encourage people to connect with trusted sources for Novel Coronavirus information including the following web sites:

Southwestern Public health - General information
Ontario Ministry of Health - Up-to-date status information
Public Health Canada - Frequently asked questions

Residents are encouraged to follow precautions outlined by the Southwestern Public Health and Emergency Services to reduce the risk and prevent the spread of germs.

We've Got This Woodstock

The City of Woodstock would like to thank these notable Woodstock born celebrities that were gracious enough to lend their voices to our Covid-19 awareness radio campaign.

Mayor Trevor Birtch
 Andrea Roth
 
Greg Morton 
 
Jake Muzzin 
 
Janna Polzin 
 
 Kevin Zegers
 
 Matt Cassidy
 

Contact Us

© 2017 City of Woodstock P.O. Box 1539, 500 Dundas Street, Woodstock, ON N4S 0A7

 

Phone: 519-539-1291
TTY: 519-539-7268
Email: General Information

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