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COVID-19 Archives

Covid-19 Information

COVID-19 Daily Updates Archives

 

Wednesday, November 18 - EnviroDepot and Recycle Depot Update

Recycling Depot Drop-Off – Winter Hours (December 1 – March 31) – No Appointment Required

This winter fibres (paper) and containers will be accepted at the recycling depot drop-off area located within the Enviro Depot at 944 James Street for the following hours:

Wednesday-Friday          10:00 am – 6:00 pm

Saturday                            10:00 am – 5:30 pm 

Closed on Holidays

 

Enviro Depot Drop-Off – Winter Hours (December 1 – March 31) – No Appointment Required

Materials accepted at the Enviro Depot (e.g. large item, electronic waste, household hazardous waste etc.) will also have revised winter hours as follows:

Saturday                             10:00 am – 5:30 pm 

Closed on Holidays

Thursday, October 29 - Transit Update

TEMPORARY ROUTE CHANGE TO SOUTHWEST #6
Effective Monday, November 2, 2020, Route #6 (Southwest) will change its routing from Norwich Avenue at Parkinson Road.  The bus will now continue north on Norwich Avenue, turn left on Pavey Street, turn right on Fyfe Avenue and continue to regular route to the Terminal.

TWO BUS STOP RELOCATIONS - Due to route change, two stops are discontinued and relocated:

1.      Norwich Avenue at Parkinson Road (North Side)

2.      Pavey Street - Opposite #742

Thursday, October 15 - EnviroDepot Update

Reservations are no longer required on Wednesdays through Fridays.

Reservations are required for Saturday appointments. Please call 519-539-2382 extension 3104 or 3102 before 4:15 p.m. Friday. 

Appointments must be confirmed by staff if a message is left to be validated.

Drop off Restriction: Household hazardous waste (e.g. batteries, paint, etc.) can only be drop-off on Saturdays.

Thursday, October 8 - Transit Update
Due to the COVID-19 pandemic, paratransit inactive recreational subscription rides are being temporarily cancelled. For further information call 519-539-2382 ext. 2510
Friday, October 2 - EnviroDepot Update

Unfortunately due to Covid-19 social distancing restrictions and sanitation issues, EnviroDepot Staff are unable to help with unloading of waste. If you have an accessibility restriction or disability and need assistance unloading your waste, we kindly ask to please bring additional help with you at this time to help unload your materials.

Stage 3 Gradual Reopening of Services - Parks, Recreation & Culture

• Arenas

• Southside Aquatic Centre

 Cowan Park Sportsplex

• Woodstock Public Library

• Woodstock Art Gallery

• Woodstock Museum

 Wednesday, August 12 - Curbside Recycling 

Garbage and recycling will continue to be picked up as scheduled.  Residents can use the Wasteline App to confirm their pickup schedule and/or visit the Garbage and Recycling Web Page for more information.

If you or a member of your household is sick or has been sick, please be sure to place any items that may have come into contact with your mouth, nose or eyes into a sealed garbage bag; including used face masks and coverings.This applies to all items that would normally be recycled such as water bottles, pop cans, juice cartons, etc.  Also, soiled tissues and paper towels are to be placed in a garbage bag and not into the recycling container.

Friday, August 7 - Transit Update

Effective Thursday August 13th, 2020  Woodstock Transit will return to front door boarding and fare collection on Conventional and Specialized  Transit buses. In preparation, please reload your electronic bus cards at least 48 hours prior  to this date or have exact change as fare.  We regret there will be no refunds on any partially used expired monthly bus passes purchased in March/April of 2020. As fair and reasonable compensation, Woodstock Transit  has provided free bus service to all riders for the past four months. 

 

Passengers are reminded that masks are now mandatory on all Public Transit vehicles , unless you are exempt.

Tuesday, August 4 - Woodstock Art Gallery Reopening

The Woodstock Art Gallery will open to the public Tuesday, August 11, 2020.

The City of Woodstock has announced the facility will reopen on August 11, following the direction of the Province of Ontario and public health officials.

The Gallery will begin its first stage of reopening with reduced hours Tuesday to Friday from 12 p.m. to 4p.m. There will also be a special hour for seniors and patrons at risk, from 11 a.m. to 12 p.m. Public access will be limited to 30 people in the building at any given time and visitors will be required to complete a health screening upon entry.

Masks or face coverings are also required in the Gallery according to the mandate from Southwestern Public Health.

Additional health and safety measure have been put in place to protect staff and visitors including a glass barrier at the front reception desk, signage and stickers to promote physical distancing, touchless automatic doors, sanitizing stations and enhanced levels of cleaning.

Current exhibitions have been extended until the fall. There will be a moratorium on gallery openings, tours and special events until further notice. This includes the cancellation of the annual Taste of Art fundraiser and the 2020/2021 See You at the Movies film season.

 More information about the Woodstock Art Gallery’s reopening plan can be found at www.woodstockartgallery.ca.

Wednesday, July 29 - Recreation Facilities Re-open

Cowan Park Sportsplex and Southside Aquatic Centre open Wednesday, July 29. The Spray and Play Wading Pool will open Thursday, July 30.

 

Cowan Park Sportsplex is open Monday to Friday, 9:00am until 4:00pm. The walking track is open, and Turf rentals are available, please call 519-539-2382 x2743 for more information, or visit www.cityofwoodstock.ca/sportsplex.
Southside Aquatic Centre is open for Aquafit, Lane Swim, Family Swim, and some lessons. For details, please visit www.cityofwoodstock.ca/aquatics.
The Spray and Play wading pool is open Thursday, July 30 from 11:00am until 4:00pm. Restrictions are in place to keep participants safe. Booking in advance is required.  For details, please visit https://www.cityofwoodstock.ca/en/live-and-play/wading-pool-and-splash-pads.aspx.
Please book in advance if you wish to participate in programs/activities at Southside Aquatic Centre, Lion's Pool, and the Spray and Play Wading Pool. To book in advance please call 519-539-2382 x 2701 (SAC) or x 2720 (Lion's). You can also book online by visiting www.cityofwoodstock.ca/onlineregistration.
Monday, July 27 - EnviroDepot Update
Beginning on Wednesday, July 29 the EnviroDepot located at 944 James St. will be open to the public without a reservation. The Depot will operate Wednesdays, Thursdays and Fridays from 10:00 a.m. to 6:00 p.m. Safety protocols will be in place so please be forewarned of anticipated delays, particularly in the morning hours.
The only items that will NOT be accepted Wednesday through Friday will be household hazardous waste. Household hazardous waste will ONLY be accepted Saturdays along with other items accepted at the Depot, by RESERVATION ONLY.
For reservation please call 519-539-2382 ext. 3182, 3102 or 3104.
Wearing a facial covering is recommended.
The Public Works Department would like to thank residents for their patience and understanding.
Tuesday, July 21 - Engineering Update
The City of Woodstock Engineering Office will be fully open to the public for all normal activities beginning, Monday, July 27th, 2020 from 8:30 a.m. – 4:30 p.m. with the exception of Building and By-law.
Residents requiring assistance from Building and By-law personnel will still be required to call in advance and make an appointment. If you wish to make an appointment please call: 519-539-2382 ext. 3104 or 3102.
Monday, July 13 - Taxation Update

The City of Woodstock Tax Department will begin charging penalty and interest to unpaid tax accounts at a reduced rate of .75 percent, as of August 1st, 2020.

Wednesday, July 8 - Transit Update

Woodstock Transit will be returning to full bus service on Monday, July 13th.  All bus routes will once again resume operating at thirty minute intervals during regular operating hours.

Seats will no longer be blocked off, however passengers are strongly reminded to physical distance as best they can. It is highly recommended for riders to wear a mask at all times when using public transit.

Hand sanitizers are now onboard our buses and passengers are encouraged to hand sanitize upon boarding and before exiting the bus. If you are sick or symptomatic, please stay home and avoid taking public transportation. We will continue with rear-door boarding and no fare collection until further notice.

Tuesday, July 7 - Recycle Depot

 The City of Woodstock Public Works Department is currently putting the final touches on the relocation of the Recycling Depot to the Enviro Depot. 

The Recycling Depot is scheduled to be open to the public by appointment only commencing on the morning of Wednesday July 8th. 

The hours of operation will mirror those of the Enviro Depot: 

10am to 6pm Wednesday – Friday 

10am to 5:30pm Saturday 

The Depot will accept the same items as regular curbside collection. Please break down large sections of cardboard to 30 inches or less. 

Styrofoam is not accepted as part of the curbside collection but can be deposed of at the Enviro Depot on Saturdays. 

To make an appointment to utilize either the Enviro Depot or Recycling Depot, please contact519-539-2382 ext. 3102 or 3104 

Address: 944 James Street 

Friday, July 3 - Parks and Recreation to open Lion's Pool starting Monday, July 6.

The City of Woodstock will be opening the Lion’s pool starting Monday, July 6 and will be running a modified summer program. Programs offered will include Aqua Fitness, Lane Swim, Family Swim, Summer Swim Team, and Private Swim Lessons.

Participants will be required to complete a strict screening requirement upon arriving to the pool. Those displaying symptoms or who do not meet the screening requirements will not be admitted.

Several extra precautions have also been put into place for the public’s safety and the safety of the staff:

  • Controlled access through separate entry and exit points to ensure required physical distancing
  • Customers are to arrive ready to swim, on deck showers will be available and shower must be taking with soap and water
  • Increased cleaning measures in accordance with Parks and recreation Department Standard Operating Procedures
  • Use of physical markers (in water and on deck) and signage to indicate the appropriate 2 meters/6 feet spacing distance and traffic flow, where appropriate
  • Patrons will be required to bring in their own equipment, only essential equipment will be provided
  • Diving board will be unavailable
  • Change rooms are only available for use as washrooms, and only 1 person or family will be permitted at one time

FAQ's and Pool Schedule

Aquafit and Lane Swim participants must book a spot in advance by calling 519-539-2382 ext. 2720. Bookings will begin Friday, July 3 from 8:30 a.m. until 3:00 p.m. Please leave a message if a staff is unavailable. Online bookings will be available soon.

Registration is on a first come, first served basis and it must be done online or over the phone. Please limit registration to one type of swim per day to accommodate as many guests as possible (ex. You may participate in 1 Aquafit class and 1 lane swim, but not 2 lane swims in one day).

Memberships will remain on hold for now due to the reduced number of programs currently available. The Summer Swim Pass is available for purchase, which allows access to Lane Swim, Aquafit, and Family Swim.

If participants have never accessed their online portal, use the reset password feature at www.cityofwoodstock.ca/onlineregistration. If this does not work, participants are encouraged to email onlineregistration@cityofwoodstock.ca to resolve.

Register in Aquatic Programs

Thursday, July 2 - Woodstock Museum NHS Re-opening July 7th

The Woodstock Museum NHS will open to the public on Tuesday July 7, 2020.

Following the direction of the Province of Ontario and public health officials, the City of Woodstock has announced the facility will open with modified hours and programming to ensure the health and safety of the community. 

The Museum will be open to the public Tuesday to Friday from 12:00 p.m. to 4:00 p.m., with a special hour for seniors and visitors at risk from 11:00 a.m. to 12:00 p.m.

The number of people allowed in the building will be limited to 30 to maintain physical distancing and visitors will be required to complete a health screening questionnaire upon entry.

Additional health and safety measure have been implemented to protect staff and patrons including a glass barrier at the front reception desk, signage and stickers to promote physical distancing, sanitizing stations and enhanced levels of cleaning.

Museum programs, including summer camps, have been postponed or cancelled until further notice. There will be also be a moratorium on tours and special events.

The Woodstock Art Gallery is working towards reopening later in the month once appropriate health and safety measures are in place. Market Centre Theatre will remain closed to events, performances and other facility rentals until further notice.

Information on the Woodstock Museum’s reopening plan  can be found at www.woodstockmuseum.ca.

 COVID-19 Daily Update Archives
 COVID-19 Daily Update Archives
Wednesday, June 17 - Fireworks Update
The temporary ban on the sale and use of fireworks has been lifted for the Canada Day Holiday. Sale of fireworks will be allowed to start on June 24th. For those wishing to use fireworks please use this link to familiarize yourself with the bylaw and remember the only day you can do so is July 1st! 
https://www.cityofwoodstock.ca/en/resourcesGeneral/PDFs/Clerks/Bylaws/Protection/Chapter_0802_-_Fireworks.pdf
Wednesday, June 17 - Splash Pads Are Now Open
The City of Woodstock is pleased to announce that the Vansittart Park Splash Pad (174 Vansittart Avenue) and Cowan Field Splash Pad (1459 Devonshire Avenue) are now open. Hours of operation are seven days a week from 9:00 a.m. until 9:00 p.m.
In order to safely use the splash pads, and to stay compliant with Public Health guidelines, users must maintain 2 meters of physical distancing. We recommend participants use hand sanitizer frequently, and to use their elbow or foot to active the splash pad (rather than your hands).
The City is taking additional steps to ensure your safety, and the splash pads will be sanitized twice daily.
Wednesday, June 10 - Parks and Recreation Update, Stage 2
The Parks and Recreation Department is excited to announce the re-opening of more amenities. Please reference the different facilities and amenities below for the current status of operation. We would like to remind everyone as we progress into Phase Two that social distancing of at least two meters for individuals outside of your household is still in effect for your safety at all facilities, amenities and programs.
Parks
Stage One:
During Stage One the following amenities were opened and remain open in the City of Woodstock: Park benches, Skate Park, Dog Park, Community Gardens, Basketball Courts, Tennis Courts, Pickleball Courts, recreational use of Baseball and Soccer Fields.
Stage Two:
As we approach Stage Two, the following additional amenities will be opened: Public Washrooms at Southside Park and Cowan Fields. These will be open from 8:30 a.m-3:00 p.m (Monday to Friday). Beach Volleyball Courts and the Cricket Field at Southside Park are open for bookings and recreation play. Parks will be accepting field and court bookings for practices with 10 or fewer people. To book a field, court or gazebo please call 519-539-7695 ext. 4101. Gazebo bookings will resume for September 14.
Please be reminded for all courts and sports fields that no games or scrimmages are permitted and only 10 people or less are allowed at one time.
Closed Until Further Notice: Lit Sports Fields, Playgrounds, Portable Washrooms at Trail Heads
Aquatics
Splash Pads:
As we approach Phase Two, we are working towards opening the Splash Pads listed below. Splash Pads will open once health inspectors have completed their inspections and certified them for opening. Notification of exact dates of opening will be posted on the City of Woodstock website and Facebook Page.
  • Vansittart Park Splash Pad
  • Cowan Fields Splash Pad
Lions Pool:
With council’s approval we will move quickly to open Lions Pool as soon as possible. Opening of the pool is dependent on a health inspector certifying the pool can re-open, repairs to the liner and hiring and training staff. Notification of the opening date will be posted on the City of Woodstock website and Facebook Page.
Aquatic Programming:
Staff are working towards offering programming opportunities such as regular drop in programs with modified capacities and delivery. Please look for updates to the City of Woodstock website for dates/times, specifications and requirements for each program.
Closed Until Further Notice:
Southside Aquatic Centre is currently closed for maintenance. The Wading Pool at Southside Aquatic Centre will remain closed through Phase Two as per government guidelines around safe use of water park play structures such as slides.
Arenas
Both the Reeves Community Complex and Civic Centre will remain closed for the time being. Consideration will be given to re-open the arenas as we approach Phase Three.
Cowan Park Sportsplex:
Cowan Park Sportsplex Indoor facility will remain closed for the time being. Consideration will be given to re-open the facility as we approach Phase Three.
The Parks and Recreation Department are committed to working towards opening more amenities as we progress into Phase Two and Three. With direction from the government and public health we will continue to look for safe ways for you and your families to Go Out, Get Active and Be Healthy!
Monday, June 8 - City Hall Gradual Reopening 

Woodstock, June 8, 2020 – The City of Woodstock is preparing for a gradual opening of City Hall on Wednesday, June 10, 2020.  Necessary precautions for safety are in place for both the public and staff.

Hours of Operation:

Monday to Friday 9:00 a.m. to 1:00 p.m. and 2:00 p.m. to 4:00 p.m.

Closed daily (cleaning) 1:00 p.m. to 2:00 p.m.

Service Level:

  • No appointment necessary
  • We encourage the public to, whenever possible, consider accessing available services on-line or over the phone
  • Drop offs can be made and placed in the City Hall Reeve St. mail slot
  • Public access protocols:
  • Only the Reeve St. entrance will be available (Dundas St. entrance will remain closed)
  • One person will be permitted per customer service point
  • Patron Controller/Screener will advise when customer service points are available and will also monitor designated line up area

Contact number: (519) 539 1291

Monday, June 8 - Engineering and Public Works Update

The City of Woodstock’s Engineering and Public Works Departments are preparing to open “By Appointment Only” on Wednesday, June 10, 2020. Necessary precautions for safety are in place for both the public and staff. 

Hours of Operation:

Monday through Friday 8:30 a.m. to 4:30 p.m. Address: 944 James Street.

Services where appointments must be scheduled:

  • Sales of bag tags, recycling bins, composters (black and green cone), rain barrels, transit passes
  • Payment for parking tickets and building permits
  • Watering permits

Contact number to schedule an appointment: (519) 539 2382 ext. 3102 or 3104.

All other services are to be managed over the phone, by email or by visiting our website: 519-539-1291 or www.cityofwoodstock.ca

  • Public Works Complaints & Concerns
    • Potholes, catch basins, sidewalks, water issues, blocked sewers, garbage, recycling, EnviroDepot, etc.
  •  General Complaints & Concerns
    • Bylaw (property standards, long grass/weeds, noise, dumping, etc.)
    • Streetlights
    • Road Reconstruction
    • Parking Enforcement & Parking Ticket reviews
  • Scheduling building inspections
  • Property Searches & Compliance Letters
  • Permits (Building-Construct & Demolish, Sign, Pool-Fence, Decks, Road Closure, Road Excavation, etc.)
  • Completed Building Permit Applications - To be dropped off in bins located in the front foyer
  • Patron Controller/Screener will advise when customer service points are available and will also monitor designated line up area

We encourage you to continue to monitor www.cityofwoodstock.ca\\covid-19 and the City of Woodstock social media platforms for ongoing updates.

Friday, June 5 - EnviroDepot Update
Please be advised that the Woodstock EnviroDepot is expanding its hours of operation and services provided as follows:
  • Large Item and Construction Waste (glass, shingles, renovation materials, and scrap metal). Wednesday, Thursday, Friday from 10:00 a.m. – 6:00 p.m.
  • Household Hazardous Waste (e.g. batteries, paint etc.), Electronics, Bulk EPS (Styrofoam), Tires, and White goods (appliances). Saturdays 10:00 a.m. – 5:30 p.m.
The Enviro Depot is still operating by reservation only. Please call 519.539.2382 Ext. 3182 to make a reservation.
Tuesday, June 2 - Parks and Recreation Update (Programs and Camps)

Summer 2020 Programs and Camp Announcement

The City of Woodstock has made the difficult decision to cancel all summer 2020 recreation, aquatic, museum, and art gallery programs including summer camps due to complications and restrictions from the COVID-19 pandemic. With the current health precautions and restrictions in place, the day camp program as it was designed will not be able to run. Families who have registered for a day camp program will receive an email notification about this and procedures for credits and refunds. Your children’s health and safety is our main priority, and based on the current situation, we feel that a camp or recreation program environment would not be a safe option for participants or staff.

The City recognizes the important role that summer day camps play for families in Woodstock. The City will continue to monitor orders from the Province and guidance from Southwestern Public Health and will work to develop a modified care program, based on the restrictions and health precautions in place, when it is possible to do so. We understand that several families are looking for an in-person camp program and we are doing our best to find a safe way to provide this. If alternate programs are able to be developed, information will be shared about the programs, as well as about opportunities for registration.

Friday, May 29 - Parks Department Update

Please be advised of the following adaptations to our Parks during COVID-19

Due to COVID-19 restrictions and impacts to staff resources, the Parks Department is operating at less than its normal service levels.

There is also more emphasis being placed on touch point cleaning and garbage removal in our Parks.
Grass cutting has moved from a weekly schedule to a bi-weekly schedule.

Trim and floral crews will be maintaining areas less frequently so that staff are able to focus on keeping our park environments clean and safe. As restrictions lift we hope to increase staffing and standards in order to meet community needs.

We appreciate your patience and understanding as we continue to strive to keep our parks clean and safe for you.

Wednesday, May 27 - Summer Camp Program 

Currently, we are hopeful that we will be able to run camps this summer and provide this service to the community. In order for the municipality to be able to safely offer summer camp programs, we still need to receive both clearance from the Government of Ontario to operate summer camps, as well as guidelines from Public Health. 

As your children’s health and safety is our main priority, please be advised that it is possible that even if the Government of Ontario provides clearance to run summer camps that we will potentially not be able to safely comply with the regulations and guidelines that will be provided by Public Health. Restrictions such as ratios, activities, camp locations, staffing needs, etc. will all be factors in our ability or inability to observe the set guidelines.

The rapidly changing situation requires on-going risk assessment in regards to the Woodstock Summer Camp program. The health and safety of all registrants and staff is the top priority. If it is not cancelled, Summer camps will be a very different experience. 

As the current situation unfolds, we will continue to communicate the status of our summer camp program.

Tuesday, May 26 - Treasury and Taxation

The second instalment of the 2020 interim tax bill for all property classes is due on May 29, 2020.  There will be no penalty charged on June 1, 2020 if this instalment is not paid on time.  We do encourage taxpayers who are able to continue to pay their taxes.

AT THIS TIME CITY HALL REMAINS CLOSED TO THE PUBLIC

Options for paying taxes include:

Internet Banking - requires the 15 digit tax roll number.  When selecting your payee be sure to include the Woodstock, Ontario city tax option.

Cheque payment - cheques may be dropped off at the secure mail slot at the Reeve St. entrance to City Hall or mailed to:

City of Woodstock
P.O. Box 1539, 500 Dundas St.
Woodstock, ON
N4S 0A7

Financial Institution - requires the 15 digit tax roll number.

Please be aware that the City of Woodstock is not able to accept e-transfers or credit card payments.

Friday, May 22 - Sports Fields and Courts Update

The City of Woodstock is in the process of opening most of the outdoor sports fields and courts. Premiere sport fields will not be opening such as the gated class “A” fields. At this time all sports fields and courts are to be used strictly as recreation fields/courts.

Maintenance will occur but at recreational field standard. As only recreational use of the fields is permitted, booking and paying for sports fields will not be required. We ask users to be respectful when maintenance crews come by and to leave the playing field/court completely until maintenance is complete. Please limit play to 30 minutes when others are waiting.

As a municipality we will be following the provincial government guidelines as they make amendments to physical distancing, sport field use, and gathering sizes. Any changes to these items we will be sure to communicate with you. The City of Woodstock or Southwest Public Health has the right to close any Park amenity open if it feels that social distance or community gathering standards are not being observed, therefore making it a vector for virus spread.

Tuesday, May 19 - Parks Update

We will be re-opening the following park amenities in accordance with the provincial order this morning. The dog parks should be open by 3:00 p.m.

  1. Off leash dog parks
  2. Outdoor Picnic sites
  3. Benches & Shelters
  4. Outdoor sports fields

Restrictions on social gatherings of more than five people are still in effect as is social distancing.

What remains closed is:

  1. Play structures & playgrounds
  2. Outdoor fitness equipment
  3. Splash pads
  4. Public swimming pools

Notice: Please be advised that due to COVID-19 we are not able to safely offer the annual Tulip Sale this year that was scheduled for May 21/22. We apologize for any inconvenience and thank you for your understanding.

Friday, May 15 - Tennis and Pickle ball courts
Tennis and Pickle Ball courts will be open on Tuesday May 19th after 3:00 p.m. Please continue to respect social distancing. However, lights will not be available at Richardson Courts. 
Wednesday, May 13 - Transit Update

WOODSTOCK TRANSIT INCREASING LIMITED SERVICE

Effective Tuesday, May 19th Woodstock Transit will be adding three buses from 6:00 am to 9:00 a.m as well as three additional buses from 3:00 p.m. to 6:00 p.m.

Woodstock Transit Supervisor Jeffrey Springsted says, “The decision was made after the Provincial Government announced the easing of restrictions to some retail outlets.  In anticipation of an increase in ridership, transit service will resort back to half hour service during peak hours.”

All routes during other time periods including Saturdays will remain on hourly service until further notice.

Woodstock Transit changed to an hourly service schedule on April 8th, due to safety concerns created by the COVID-19 pandemic.

Tuesday, May 12 - Treasury and Taxation Update
The next installment of taxes is due on May 29, 2020.  While City Hall remains closed to the public the following payment options exist:
  • Online/telephone banking
  • At your financial institution
  • Pre-authorized payment (sign up forms are available on the City of Woodstock website)
  • Drop off in secure mail slot at Reeve St entrance of City Hall
  • Mail
In addition to the payment options we would like taxpayers to know the following: 
Penalty and interest on outstanding taxes has now been waived for June and July in addition to April and May
Interest on outstanding accounts receivable has been waived for April, May, June and July
May 29, 2020 due date has not been changed – taxpayers are encouraged to continue to pay if they are able
Taxpayers enrolled in the pre-authorized due date plan will have their installment withdrawn on May 29, 2020 as scheduled unless they contact the tax department here to withdraw from the pre-authorized program.
Taxpayers who have left a cheque at City Hall post-dated to May 29, 2020 will have their cheque deposited unless they contact the tax department here to request their cheque not be deposited.
Taxpayers enrolled in the monthly pre-authorized plan who have had April and May withdrawals deferred will have their regularly schedule June payment withdrawn on June 1 unless they contact the tax department here to withdraw from the monthly pre-authorized program.
Friday, May 8 - Treasury and Taxation Update
Council has approved waiving the penalty and interest normally charged on June 1st and July 1st
Saturday, May 2 - Open Air Fire Ban Lifted
At this time we are lifting the Open Air Burning ban for those who have existing current permits. We will not be able to issue new permits until further restrictions are lifted and we can enter homes to see that all alarms are up to date and working as per the bylaw. We respectfully ask that permit holders abide by the rules as outlined in the bylaw. If you have questions about permits or the bylaw please visit www.cityofwoodstock.ca
Friday, May 1 - Oxford County Bag Tag Update

Oxford County bag tags are now available for purchase at www.wasteline.ca/bagtags.

Bag tags are available in sheets of 10 for $20, with an option to purchase between one and five sheets at a time. Payment is by Visa, Mastercard, Apple Pay and Google Pay. Until December 31, 2020, bag tags will be delivered to residents at no additional charge via Canada Post.

Oxford County has added an online purchasing option for bag tags based on feedback from the public during COVID-19 pandemic. The County thanks the community for its input and patience as it has worked to explore and set up a secure and convenient online option.

A full list of retail outlets from which to purchase bag tags is also available online at www.wasteline.ca under "Requests."

Wednesday, April 29 - Garbage and Recycling

Garbage and recycling collection programs and protocols for Woodstock residents remain unchanged. If any Woodstock residents have questions regarding waste management services, they are advised to reference their City Services Calendar, which is also available online at: https://www.cityofwoodstock.ca/en/residential-services/city-services-calendar.aspx or the Wasteline app. 

Surrounding municipalities will see changes starting May 4th. Details of the Oxford plan, outlined in a mailed out pamphlet, may have inadvertently made its way into some Woodstock resident’s mailboxes. The outlined changes DO NOT apply to Woodstock residents. Additional details of the County plan can be found on the Oxford County website and Wasteline app.

Wednesday, April 22 - Woodstock Fire Department & Special Events

WOODSTOCK FIRE DEPARTMENT

The Woodstock Fire Department continues with its Open Air Burning Ban – this includes ALL backyard wood burning appliances. Exceptions include propane generated appliances but you are reminded to use these with caution and place them 3 feet from any combustible materials.

The recent amendment to the Fireworks sale and discharge of fireworks now includes a FULL ban on both selling and discharging of fireworks through the Victoria Day holiday weekend. This amendment has been issued to ensure that all emergency services working during these challenging times are available for other emergencies.

We appreciate the community’s cooperation to date but would like to remind citizens that any contravention to the above bylaws can be subject to subsequent fines.

SPECIAL EVENT CANCELLATIONS
After careful deliberation, discussion and the advisement of City Council as well as local and provincial health authorities, it has been decided to cancel two of Woodstock’s most popular summertime special events.

Due to social distancing recommendations and the ongoing uncertainty of the current global pandemic both Canada Day and Art in the Park festivities will be cancelled for 2020.

A decision on Woodstock’s biggest summer celebration–Cowapolooza, will be made in the next couple of weeks.

We ask that you continue to monitor www.cityofwoodstock.ca/covid-19 as well as social media platforms Face Book and Twitter for additional information and updates as they become available.

We thank you for your continued support, patience and understanding during this time.

Friday, April 17 - Engineering and Road Construction
The construction season has arrived and municipal road and utility construction projects have begun.  The work being undertaken on these projects has been deemed essential to City infrastructure and transportation and is considered essential as per the Provincial directives and mandates.  With the current COVID-19 situation, the City and all contractors and sub-contractors working on behalf of the City are committed to following the recommended precautionary measures, along with other safety imperatives, to prevent the spread of COVID-19.  City of Woodstock is continually monitoring this situation as it develops and the ongoing challenges related to the spread of COVID-19.  A City of Woodstock inspector will be on site performing inspection of contractors work and monitoring site activities. 
Wednesday, April 15 - Parks Update

OUTDOOR GREEN/OPEN SPACE VIOLATORS SUBJECT TO BEING TICKETED 

In addition to the closure of park amenities which includes but not limited to:

  • ALL playground equipment
  • ALL sports fields
  • Basketball and tennis courts
  • Off-leash dog parks
  • Beaches
  • Skateboard and BMX parks
  • Picnic areas
  • Community gardens
  • Park shelters
  • Outdoor exercise equipment
  • Condo parks and gardens
  • Park benches and bleachers
  • Other outdoor recreational amenities 

The above listed are CLOSED and OFF limits until further notice.

Park green spaces and trails WILL remain open, however EVERYONE is asked to observe recommended social distancing (2 meters.)

Woodstock Police Service and City of Woodstock By-law will continue to monitor City parks and facilities and have the authority to fine those in violation of these closures. Concerned citizens may report violators  at (519) 537 2323

Tuesday, April 14 - City Council Update

The Woodstock City Council meeting scheduled for Thursday, April 16th will go as planned. Due to social distancing recommendations, the meeting will be conducted virtually.

You can watch the meeting via live stream on the City of Woodstock YouTube Channel. A recording of this meeting will be posted on www.cityofwoodstock.ca following the meeting.

Thursday, April 9 - Waste Management Update

WOODSTOCK ENVIRO DEPOT MODIFIES SUMMER HOURS 

Due to the overwhelming demand of the Enviro Depot.  The City of Woodstock Public Works Department have modified the summer operation hours to accommodate those that chose to utilize this City Service.  These revisions will be in effect starting Wednesday, April 15

Drop-offs will be by APPOINTMENT ONLY.  

To make an appointment call: 519 539 2382 ext. 3182. Leave a message with you name, address, phone number and specify exactly what you intend to drop off.  Appointments must be confirmed by a staff person, who will call you back to verify your appointment.    

Available reservation time slots will be on Wednesdays, Thursdays and Fridays between 10:00 a.m. to 6:00 p.m. 

For the safety of our workers and those that utilize the Enviro Depot, we please ask that you visit the self-assessment guidelines from Public Health Ontario found on this link: https://covid-19.ontario.ca/self-assessment/#q0

Acceptable Items:

  • Rubble/Porcelain: Sinks, toilets, tiles, ceramics, concrete & rocks - NO Asphalt.
  • Glass: Mirrors and glass.  No light bulbs as this is a hazardous waste item.
  • Asphalt Shingles & tar paper
  • Renovations Items: Plaster, drywall and clean woods
  • Bulk Items: Wood with chemicals (pressure treated wood) rotted wood, flooring, MDF, particle board such as Ikea furniture, insulation, carpet, crock pots, vacuums, blenders, large plastic items - bigger than what would fit in a black garbage bag.  NO small items - these go into your household garbage bags, tagged and put out on your collection day.
  • Scrap Metal: toasters, microwaves, wires, bikes - but tires need to be removed

NON-Acceptable Items:

  • Household Hazardous Waste: paint, oils, fluorescent bulbs, batteries, 
  • Electronics: TV's, computers, phones, radios, CD players, etc.  (Vacuums, blenders, crock pots - are not electronics - they are not electronic and go into our scrap or bulk item bins)
  • White Goods/Appliances: Fridges, stoves, washing machines, dehumidifiers, BBQ s, water coolers, dishwashers, etc.
  • Styrofoam
  • Tires,
  • Household Garbage - place out on your collection day.
  • Regular Curbside Recycling Items

Please Note: The Clarke Street Recycling Depot will be closed until further notice. 

We appreciate your understanding and patience during this challenging time and will continue to provide city services to the best of our ability in accordance to Provincial and Federal guidelines and recommendations.

Please continue to monitor www.cityofwoodstock.ca/covid-19 and social media platforms for additional information and updates.

Tuesday, April 7 - Transit Update

Effective Tuesday, April 14 
Transit operations will be revised so that each route will be visited once per hour instead of twice until further notice.

Routes 1, 3 and 4: 

  • will depart the terminal at the top of the hour
  • the last trips on these routes will depart the terminal at 9:00 p.m

Routes 2, 5 and 6:

  • will leave the terminal at the bottom of the hour
  • the first trips on these routes will depart the terminal at 6:30 a.m

Hours of operation will remain the same: 

Monday – Friday             6:00 a.m to 10:00 p.m

Saturday                        8:00 a.m – 10:00 p.m

Please plan and adjust your routines accordingly. We apologize for any inconvenience that this may cause.

We appreciate your patience and understanding during this situation.

Tuesday, April 7 - Southwestern Public Health Update

A Message from Southwestern Public Health

During these difficult times it is common to have issues finding food in the grocery store or receiving food from an emergency meal service provider. If you need to have groceries delivered or require emergency access to food and meals, Southwestern Public Health has compiled resources for you.

Several weeks ago, we distributed messaging regarding the use of non-medical masks. We recommended against the use of non-medical masks for people who were well, and recommended only for instead the use of medical masks for health care workers and people who were unwell. That message was based on the best available information at that time. Today, Canada’s Chief Public Health Officer, Dr. Theresa Tam, changed her recommendations and suggested that non-medical masks could be worn by people who are well in conjunction with social distancing. It is important to note that, according to Dr. Tam, non-medical masks are more for the benefit of the people around the wearer, not for the wearer themselves.  

Many individuals tested for COVID-19 can now get their results online. Please note, not every lab in Ontario is connected to this results portal at this time.

 

Monday, April 6 - Update Spring Programs

Spring Programs - Cancelled

The City of Woodstock Cancels Spring Programs.

Midst the current COVID-19 pandemic, and to keep our participants safe, the City of Woodstock has cancelled all Spring Recreation, Culture and Aquatic programs taking place up to and including June 15.

Participants will be withdrawn from all scheduled programs, and full credits will be placed on the participants’ Legend account. The credits can be used for all future programs in the City of Woodstock.

Participants may request a refund by emailing refundrequest@cityofwoodstock.ca. Your request will take 2 to 4 weeks to process.

To help ensure we are able to provide your refund in a timely manner, we ask that you please log into your Legend online account with the City of Woodstock and ensure your personal information and address is up to date. If you need assistance on updating your information, follow this link: https://www.youtube.com/watch?v=pqxYUwr6WoE&feature=youtu.be

If you are having issues logging in to your account, please use the Reset Password option. Any other issues or concerns with your Legend account, please email onlineregistration@cityofwoodstock.ca.

All centers are currently closed, and phone calls may not be received.

Friday, April 3 - Update Open Air Fires, Fireworks, Waste Management

Woodstock Fire Department

Open Air Fires

The Woodstock Fire Department is advising residents that as of April 3, 2020, all open air burning as per the Open Air Burning By-Law 8843-13 in the City of Woodstock will be banned until further notice. The ban on open air burning applies to all solid fuel burning appliances, wood burning appliances which includes but is not limited to: chimineas, fire tables, fire pits, and fire bowls. ULC/CSA listed appliances that are fuelled by propane may be used, provided that they are three (3) feet or more away from anything combustible such as wood fences, decks, trees, bushes, or siding on your home.

The Issuing of new permits is also suspended at this time.

The Woodstock Fire Department is currently operating with essential services only and would like to remind the citizens of Woodstock that yard waste is not permitted to be burned during spring maintenance.

We want to appeal to all citizens of Woodstock to respect the Fire Ban so that Firefighters don’t have to go out unnecessarily to investigate complaints which results in tying up of resources and potential exposure to COVID-19 virus.

Fireworks

The City of Woodstock is currently moving to suspend the sale and discharge of fireworks for the Victoria Day holiday weekend, as identified within the City By-Law Chapter 802 – Consumer Fireworks.

The City continues to assess the Province of Ontario orders and local Public Health directives to determine the sale and discharge of fireworks for the Canada Day period as well.

This proposed suspension includes and is not limited to consumer fireworks brought in from outside sources. A definitive decision will be made by Woodstock City Council during their schedules April 16th meeting.

Public Works/Waste Management

Enviro Depot

Reduced hours continue:  the Depot will ONLY be open on Wednesday’s 10:00 a.m – 600 p.m until further notice. We will NOT accept Styrofoam (EPS) or ANY Household Hazardous Waste  

Recycling Depot

The Recycling Depot on Clarke Street South is closed until further notice; regular curb side pickup will continue.

If you are sick or showing symptoms, please do not put any items that have come in contact with your mouth in your recycling bin (i.e. water bottle, juice cartons etc.) These items should be disposed of in a garbage bag, and not placed loosely in a garbage container, and tagged.  This also goes for tissues, paper towels and wipes. 

Please refrain from engaging with your garbage/recycling collector, please respect the service they are providing and maintain proper social distancing!

Curbside Brush Collection

As of April 3rd, plans are to still move ahead with this service commencing Monday, April 6

Curbside Bulk Item Pickup

As of April 3rd, plans are to still move ahead with this program that will commence the week of April 20th.

Please find additional information and details about this program in your recently distributed City Services calendar or search for at www.cityofwoodstock.ca Please note that some dates and changes could be altered due to COVID-19

Yard Waste and Brush Drop Off - 944 James St.

This facility will remain available and open 7 days a week 8:00 a.m – 9:00 p.m

Leaf Collection

This City service is only available in the fall.  Any one raking leaves to the curb in the Spring could be subject to fines from Woodstock Police Service or City Bylaw

Thursday, April 2 - Update Ontario Emergency Orders

The City of Woodstock has undated information from MPAC – Municipal Property Assessment Corp has updated their 2020 Assessment Update page to reflect the postponement. You can find that page here https://www.mpac.ca/HowAssessmentWorks/2020AssessmentUpdate. 

Enforcement of Ontario Government’s Emergency Orders

Woodstock, ON – The Woodstock Police Service in partnership with Woodstock City Bylaw Enforcement Officers will be enforcing the Ontario Government’s Provincial Closure orders under the Emergency Management and Civil Protection Act (EMCPA) which:

  • Prohibits anyone from attending:
  • An organized public event of more than five (5) people, including a parade;
  • A social gathering of more than five (5) people; or
  • A gathering of more than five (5) people for the purposes of conducting religious services or ceremonies.

Please note, these prohibitions include gatherings or events held in private dwellings. Exemptions where these orders do not apply include gatherings of; members of a single household, a funeral service with no more than 10 people in attendance, inside of an essential business establishment, and emergency child care centres supporting frontline health care workers and first responders.

For more information on the emergency orders, please visit: www.ontario.ca/laws/regulations/200052

Additionally, Ontario Government Emergency Orders include closures of recreational facilities, playgrounds, picnic areas, basketball courts and dog parks. The fines for individuals who disobey Emergency Orders range from $750 up to $100,000 and one year imprisonment. Fines of up to $10,000,000 apply to non-essential corporations disobeying the emergency closure orders.

The Emergency Orders require individuals being charged with an offence under the EMCPA to identify themselves to police officers, special constables and city by-law enforcement officers. Failing to identify oneself carries a fine of $750 for failure to comply under the EMCPA or $1,000 for obstructing a person in exercising a duty.

The Woodstock Police Service and City of Woodstock take these emergency orders very seriously and will be actively enforcing the strict legislation under the EMCPA.

If you witness a noncompliant business that is deemed non-essential or any activity at City Parks or recreational facilities in violation of Provincial Closure Orders, please call the Woodstock Police Service at (519) 537-2323

DO NOT CALL 911

For additional information and updates www.cityofwoodstock.ca/covid-19 Facebook and Twitter.

The WOODSTOCK POLICE SERVICE would like to encourage anyone having information about these investigations or any other investigations, to contact the WOODSTOCK POLICE SERVICE at 519-537-2323 or Crime Stoppers 421-TIPS (8477) or toll free at 1-800-222-TIPS (8477).

Wednesday, April 1 - Update Victoria Day Weekend and Parade

Victoria Day Weekend and Parade

The City of Woodstock has cancelled the 2020 Victoria Day weekend festivities scheduled for the weekend of May 14 – 18. This would have been the 73rd such Victoria Day celebration. We look forward to continuing this unique and traditional event May 20 – 24, 2021.

Tuesday, March 31 - Update Province Orders/Parks

The Province has mandated the following closures as of Monday, March 30, 2020:

  • Playgrounds
  • Sports fields
  • Basketball and tennis courts
  • Off-leash dog parks
  • Beaches
  • Skateboard and BMX parks
  • Picnic areas
  • Community gardens
  • Park shelters
  • Outdoor exercise equipment
  • Condo parks and gardens
  • Other outdoor recreational amenities

 These closures will remain in effect until further notice

Thursday, March 26 - Update Waste Management

EnviroDepot

Until further notice the Enviro Depot is modifying its Summer Hours to be open only on:
Wednesdays' from 10:00 a.m. to 6:00 p.m. 

Hazardous waste and EPS (Styrofoam) will not be accepted at the depot at this time. Thank you for cooperation and understanding.

 Wednesday, March 25 - Update Taxation

Taxation

Council has approved waiving penalty and interest on outstanding taxes normally charged on April 1st, and May 1st. 

Tuesday, March 24 - Update Taxation, City Services Calendar, Transit, Waste Management

Taxation

Property taxpayers participating in the Monthly Preauthorized Payment Program can request to have the April and May payments withdrawn in November and December.  You can email your request to the Treasury department here.  Please include your name, property address, roll number and a phone number where you may be reached. 

City Services Calendar

The annual City Services Calendar is currently being distributed to Woodstock residents. Due to the ever increasing evolution of COVID 19, all City events promoted in this yearly publication are at this time pending, postponed or cancelled. 

We strongly urge you to monitor the City of Woodstock Website at www.cityofwoodstock.ca/covid-19Facebook and Twitter social media platforms for additional information and updates 

Transit - Update

Anyone that uses a wheelchair and plans to utilize conventional transit must provide their own assistance to board, disembark and secure their wheelchair so that we do not violate the recommended social distancing recommendations. If you are not accompanied by an attendant, City Staff will make arrangements for riders using wheelchairs to be picked up by Para Transit and brought to their destination with minor delays.

Riders needing the Para Transit service can book online, or they can call 519-539-2382 ext. 2510.

Waste Management and Garbage Bag Tags

The Garbage Bag Tag program is facilitated by Oxford County. Any questions or concerns you may have regarding the County's bag tag program should be directed to the County at 519-539-9800 or by email info@wasteline.ca. At this time, garbage bag tags as still required for garbage pickup.

If you are in isolation and cannot leave your home to purchase garbage tags,  contact  the County directly at 519-539-9800 or 1-800-755-0394, or by email at customerservice@oxfordcounty.ca, to arrange to have your bag tag purchased remotely.

http://www.oxfordcounty.ca/Home/Newsroom/News-Details/ArticleId/16376/COVID-19-Media-update-1

Thursday, March 19 - Update Treasury Department, Transit, Waste Management, Parks & Rec

Treasury Department

The City will be suspending all walk-in traffic until further notice.

Tax Payments:

  • May be made through on-line banking or by attending your bank in person
  • May be dropped in the mail slot at the Reeve Street Entrance of City Hall
  • Sent through the mail
  • Or taxpayers may sign up for pre-authorized payment by completing the form

PRE-AUTHORIZED DEBIT (PAD) PLAN AGREEMENT FOR PAYMENT OF PROPERTY TAXES

All Other Payments:

  • May be dropped in the mail slot at the Reeve Street Entrance
  • May be sent through the mail
  • Contact Administrative Services staff at Accounts Payable or Accounts Receivable to make alternate arrangements.

Woodstock Transit

As of 6 am Friday, March 20th, Woodstock Transit will suspend fares for the duration of the COVID-19 Pandemic Protocol as initiated by the City of Woodstock.

Riders will be asked, when possible to embark and disembark the bus from the back doors.  Transit will operate as usual under its regular schedule.

If you are a subscriber to the auto reload feature of a monthly pass, it is recommended that you turn it off so that you are not billed during this time.

Please be assured that the buses are being cleaned and disinfected on a regular basis.

The Wednesday weekly chartered grocery bus for seniors is cancelled until further notice.

Public Works

Please be notified that Household Hazardous Waste and Styrofoam will not be accepted at the Enviro Depot until further notice.  All other services will remain the same. The Clarke Street Recycling Collections Depot will be closed until further notice.

Parks Department

The City of Woodstock Parks and Recreation Department asks that you please refrain from using the playground equipment in our public parks.

At this point public parks will remain open, but we will ask that park visitor’s exercise and respect social distance protocols of 2 meters (6 feet).

Winter Recreation programming has now been cancelled.

Registration for the Spring Session aquatic and recreation programs will be put on hold until further notice.

Wednesday, March 18 - City of Woodstock closes public access to City Hall, Engineering and Public Works.

As part of our ongoing efforts to slow the spread of COVID-19, and in keeping with the Province of Ontario’s declaration of a State of Emergency, the City of Woodstock has made the decision that, effective Wednesday, March 18 at 4:30 p.m., City Hall (500 Dundas Street) and the Engineering and Public Works offices (944 James Street) will be closed to walk-in visitors until further notice. Services will continue to be offered over the phone (519-539-1291), via email (informationn@cityofwoodstock.ca), and on-line (www.cityofwoodstock.ca).

Individuals who need to meet with staff will need to contact staff to make arrangements to meet either electronically or face to face after a screening process.

Services such as emergency services, transit, and garbage collection remain fully operational. We appreciate everyone’s patience during this extraordinary time and we will continue to share the best information available as quickly as possible.

Sunday, March 15 - City of Woodstock to Close Recreation and Culture Facilities, and Cancel All Recreation and Culture Programs Effective March 16

In an effort to address the concerns of the community with regard to the impact of the COVID-19, the city will close the Woodstock District Community Complex, Southside Aquatic Centre, Cowan Park Sportsplex, Civic Arena, Woodstock Art Gallery, Woodstock Library, Market Centre Theatre, South Gate Centre, Woodstock Gymnastics Club, and Woodstock Museum and suspend all recreational programs and cancel all rentals.

The public planning and committee of adjustment meeting on Monday, March 16 and the City of Woodstock Council meeting on Thursday, March 19 are cancelled. All City of Woodstock advisory committee meetings are postponed until April 6.

March Break programming is cancelled, including March Break camp, public skates and public swims. We regret any inconvenience this may cause, but want to do our part to keep residents safe. Program credits or refunds will be arranged with those who have registered. This change will remain in effect at least until Monday April 6, consistent with Ontario Ministry of Education’s school closures, pending the progress of the virus.

Transit will continue to remain operational, and City Hall as well as Engineering will remain open. The waste depot will be open for regular hours. All other essential services will remain operational, including police and fire.

Woodstock City Hall at 500 Dundas Street remains open for business with normal business hours from 8:30 am -4:30 pm. Residents are encouraged to contact City Hall by telephone or by email and use online services where available. Due to COVID-19, we are asking individuals to avoid attending City Hall if they are experiencing symptoms such as coughing, fever, or difficulty breathing.

These steps to reduce service levels is made out of an abundance of caution. At this time, Southwestern Public Health is reporting no cases of COVID-19 in Oxford County. The overall risk is low for residents of Oxford County. As such, these additional steps are being undertaken as a precautionary measure to help mitigate the risk of transmission within our community.

Community Preparedness – What Every Resident Can Do

For more information on the Coronavirus COVID-19, its potential impact on the community and tips on how best to protect yourself in your daily activities, please visit the Southwestern Public Health’s  special web page: https://www.swpublichealth.ca/content/community-update-novel-coronavirus-covid-19

Along with the preventative information provided by the Health Unit, the City would also like to advise residents, if you are sick, please stay home.

The situation is evolving rapidly, and we are closely monitoring the updates issued by Southwestern Public Health and the Province of Ontario related to the spread of COVID-19.

We encourage you to continue to visit the city of Woodstock’s website and Facebook Page for updates.

Contact Us

© 2017 City of Woodstock P.O. Box 1539, 500 Dundas Street, Woodstock, ON N4S 0A7

 

Phone: 519-539-1291
TTY: 519-539-7268
Email: General Information

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