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Arena's Return to Play

Return to Play - Arena User Guidelines

This is a set of guidelines that all users must follow to allow a safe return to play. Cooperation from everyone will be needed to be successful in all aspects. Subject to change at any time.


  • Mask/Face Coverings –required at point of entry and must be worn in all public spaces.

     Players may remove mask while on ice/bench. All coaches/helpers must wear a mask at all times.

  • Vaccination- Require proof of vaccination (plus 14 days) and identification for everyone 12 years of age and older.

 Entry to Facility
  • Entrance will be permitted 30 minutes prior to rental to begin check in at the reception area.   We strongly encourage you to arrive on time. Participants/spectators arriving early must wait outside regardless of weather.
  • As of September 22, 2021 proof of vaccination for entry into the facility as per City of Woodstock Parks and Recreation Vaccination Policy must be followed.
  • Each organization/permit holder/convener who is utilizing the facility must conduct passive screening of all participants and spectators prior to being allowed entry passed the reception area. If an organization or renter does not have a screening tool they can utilize the self-assessment app which can be found at or the screening tool at the end of this document.
  • Each organization must maintain a contact list (name and phone number) for contact tracing purposes.  The Municipality will not ask for this information unless required by Southwestern Public Health in case of a positive test and contact tracing is required
  • City staff will be present at Entrance reception to help educate patrons during check in facility guidelines and to make sure maximum numbers are not exceeded.
  • Sanitize hands upon arriving at the arena, before and after leaving the ice surface,
  • Participants will be asked to follow the directional signage to the change rooms/designated skate on/off area and ice area.
  • There is NO Warmups in the facility
  • Absolutely NO SPITTING anywhere in the facility. This will result in cancellation of the contract.
  • Water bottle fill stations are available.  The drinking spouts are closed. Sharing of water bottles is prohibited.
  • Dressing room keys will be provided upon request. Please let us know if you require one. If you wish to have your room locked and unlocked by staff we can also do that.
  • If you choose to leave and re-enter be prepared to show proof of vaccination and ID again for re-entry. 


 Exiting the Facility
  • Participants who just exited the ice surface have 15 minutes to change and exit the facility following the exit signage. 
  • Participants will be asked to follow the directional signage from the change roomsto the exit.
  • When leaving the Facility sanitize your hands.
  • Washrooms are open in the Red Pad and in the Green Pad First Aid Room. The Green Pad link washrooms are not available. 
  • Facility staff will be cleaning and sanitizing change rooms and areas after every use. Washroom cleaning and sanitization frequency will be increased. There also will be a cleaning of high frequency touch points several times per day.
  • The Concession will remain closed.
  • Food and beverage will be permitted in the facility.
  • There is not be any team food event, or fundraisers allowed at this time.
 Booking Facility
  • Green Rink will be booked on the hour and Red Rink on the ½ hour. 1 hour allotment unless you are the last rental of the day
  • Contracts will be emailed to the User Groups. No contracts will be issued by mail. Signed contracts will be returned via scanned email. We will not accept returned contracts by hand.
  • Payments for ice can be made over the phone with credit card, online (your account may need to be linked) or in person at Woodstock City Hall (500 Dundas St).

The City of Woodstock is working hard with Southwestern Public Health and the Ontario Government. Any revisions to this plan will be communicated as changes are developed.

Should you have questions regarding this information please contact Darren Hall or Janice Baird-Bloomfield

Contact Us

© 2017 City of Woodstock P.O. Box 1539, 500 Dundas Street, Woodstock, ON N4S 0A7


Phone: 519-539-1291
TTY: 519-539-7268
Email: General Information

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