Accessibility

Woodstock is committed to removing barriers that enable all members of the public to access City services and programs. We follow the regulations within the Accessibility for Ontarians with Disabilities Act (AODA) and file our accessibility compliance report every two years to tell the Ontario government that we're continuing to meet the accessibility requirements. 

Accessibility Plan

Under the Accessibility for Ontarians with Disabilities Act 2005 (AODA), municipalities are required to establish, implement, maintain and document a multi-year accessibility plan that outlines our strategy to prevent and remove barriers for persons living with disabilities in our community. We are also required to maintain an accessibility policy as part of our requirements under AODA. These plans must be made available to the public, along with the annual status report of our multi-year accessibility plan. 

Draft 2023-2027 Multi-year Accessibility Plan

A draft of the 2023-2027 Multi-year Accessibility Plan is now available for review. A public meeting will be held at City Hall on May 10 from 1:30 - 2:30 p.m. for members of the public who would like to learn more about the proposed activities included in the plan and provide feedback on the draft plan. If you are unable to attend the meeting, you are invited to provide feedback on the draft plan through our online survey. 

Plans and Annual Status Reports

Certificate of Achievement in Accessibility

The "Certificate of Appreciation" award is given to individuals, groups, and agencies (private and public) that have made a significant achievement in reducing or eliminating barriers to persons who have a disability. In addition to receiving a certificate, the recipients' names and a brief description of their achievements can be found here. Please complete the Certificate of Achievement in Accessibility Nomination Form.

Requesting a Document in an Accessible Format

If you require municipal information in an accessible format or require communication supports, contact us via email, in person, by telephone, in writing or complete the Accessible Format Request Form and submit it to city hall. Arrangements taking specific disabilities into account can be made at no additional cost.

Raising Issues

If you have an issue or concern regarding inaccessible municipal services, contact us via email, in person, by telephone, in writing, by filling out the Accessibility Feedback Form or otherwise. We will respond within 7 days of receiving your concerns.

Additional Resources

Accessibility for Customer Service:

https://www.ontario.ca/page/how-make-customer-service-accessible

Accessibility Requirements for Organizations:

https://www.ontario.ca/page/accessibility-laws

How to Comply with Accessibility Laws:

https://www.ontario.ca/document/how-comply-integrated-accessibility-standards-regulation

Emergency Preparedness for People with Disabilities: 

http://www.getprepared.gc.ca/cnt/rsrcs/pblctns/pplwthdsblts/index-eng.aspx

http://www.mcss.gov.on.ca/documents/en/mcss/publications/accessibility/6453EMO_ENG_LP.pdf

Increasing Home Accessibility:

https://www.cmhc-schl.gc.ca/en/inpr/bude/acho/index.cfm

Building Code Accessibility Requirements:

http://www.ohrc.on.ca/en/moving-towards-barrier-free-services-final-report-restaurant-accessibility-initiative/accessibility-ontarians-disabilities-act-and-building-code

https://www.oboa.on.ca/news/files/Accessibility%20Overview%20-%20no%20design%20-%20revised%202015.pdf

BIA Handbook on Accessibility for Ontarians with Disabilities Act:

http://obiaa.com/wp-content/uploads/2016/01/OBIAA-AODA-Handbook-For-BIAs.pdf

Guide to Create Accessible Documents:

http://adod.idrc.ocad.ca/